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I'll be calling tmo in a day or 2 looking to get a replacement phone ... BlackBerry Pearl forum

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    xxxsublimexx's Avatar
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    replacement phone procedure

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    I'll be calling tmo in a day or 2 looking to get a replacement phone as my memory card has stopped being recognized. I'm about to reinstall the old OS and remove 3rd party apps. What exactly is the replacement procedure and terms and any tips? Thanks in advance

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    Re: replacement phone procedure

    You call, they ask you to reinstall the OS to prove that isn't a software issue, after that they read you a long script basically telling you that if your screen is broken you're going to pay $100 dollars, then they verify your shipping address, and send you a phone. After you recieve the phone you'll put the old one in it's box, put the secruity tag on the box, and ship it back via UPS.

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    cp6169's Avatar
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    Re: replacement phone procedure

    looking to get a replacement phone as my memory card has stopped being recognized.
    Have you tried to use a different memory card?

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    Re: replacement phone procedure

    ~via BB (wap.pinstack.com)~what brand are you using?

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    Re: replacement phone procedure

    Quote Originally Posted by cp6169
    Have you tried to use a different memory card?
    or have you tried the memory card inside a different device? (e.g. memory card reader/writer)

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    Re: replacement phone procedure

    Tried formating the Card?
    J. "Wyatt" Croom
    Blackberry 8520
    Spelling doesn’t determine your I.Q.
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    Re: replacement phone procedure

    Looks like he left us lol. Try all those things above and Im sure one of em will fix the problem.

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    Re: replacement phone procedure

    Don't have another device. The phone does not recognize the card so I can't format. Figured screw it I could use a newer phone anyway had this thing for 5 mos. Just wondering the likelihood of having to pay anything for the replacement. Anyone know the terms? Don't wanna end up payin money.

    ~via BB (wap.pinstack.com)~

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    nik0's Avatar
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    Re: replacement phone procedure

    Broken or cracked screen or severely cracked plastic parts = $100 dollars.

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    Re: replacement phone procedure

    does the mem. card read on your computer? and what brand name memory card are you using?

  11. #11
    xxxsublimexx's Avatar
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    Re: replacement phone procedure

    Computer does not recognize it either. It may just be the card, but screw it. This phone is in good shape but the buttons are creaky and there's tons of tiny tiny scratches... I'm goin nuts with no media. Let em replace it.

    ~via BB (wap.pinstack.com)~

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