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I tried to listen to my music (also the volume for calls) on my bb ... BlackBerry Pearl forum

  1. #1
    nikez's Avatar
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    Problems with the volume button help

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    I tried to listen to my music (also the volume for calls) on my bb and I noticed I couldn't turn the volume up and it would only turn down. I tried the battery pull and still nothing it wouldn't turn up at all. So I called T-mobile and they said i should get the latest update for my bb. I downloaded the latest to my phone and still the volume will not turn up then I tried the battery pull again. Nothing...Does anyone know what is going on and how I can fix it?

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    kentrg's Avatar
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    Re: Problems with the volume button help

    might just need a replacement.

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    Re: Problems with the volume button help

    ~via BB (wap.pinstack.com)~

    Sounds like the toggle went out on you. Probably just a bad awitch. Hopefully you're still under warranty.

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    nikez's Avatar
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    Re: Problems with the volume button help

    so i guess best bet is to just get my blackberry replaced?

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    Quote Originally Posted by nikez View Post
    so i guess best bet is to just get my blackberry replaced?
    Yeah probably.

  6. #6
    nikez's Avatar
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    Re: Problems with the volume button help

    Oh man! Well Thanks for your help!!!

  7. #7
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    Re: Problems with the volume button help

    ~via BB (wap.pinstack.com)~i have seen this happen with the 8100 its the hardware issue the volume button comes loose from the cicuit board.

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    Re: Problems with the volume button help

    ~via BB (wap.pinstack.com)~
    Make sure you back it up immediately. Call cust care and answer every question they ask with "yes"(new software, master reste, wipe and reload, battery pull etc) make SURE the sticker in the back of the phone is white and not red or you'll be charged for a water damaged phone.. They will not check to make sire you've done anything with the software etc. They will check for physical damage, the liquid indicator and that's it.. So def call em up. Tell them you went to a local t mobile store as well to test the sim and it was ok. Tell them they recommended a "handset exchange" you'll be set with a brand new bberry

  9. #9
    nikez's Avatar
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    Re: Problems with the volume button help

    Thank you for all your help!!! I called them and now I am getting a new blackberry! yay! Too bad they cant change the color of it though. I Really want the Red one!!!!

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    Re: Problems with the volume button help

    Sorry. wish I could help ya get a red one.. alas, a new pearl is a new pearl lol
    T-Mobile Sales Manager
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  11. #11
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    Re: Problems with the volume button help

    You can also "press the call button, press menu key, select options and then select general options. scroll down to the very bottomto default call volume, previos, 25, 50, 75, 100% are all options" to allow for high volume calls on your current phone

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