Results 1 to 8 of 8

Once in a while for some unknown reason my phone will not display my SMS ... BlackBerry Pearl forum

  1. #1
    laraiza's Avatar
    laraiza no está en línea Stack level 2
    Join Date
    Mar 2008
    Posts
    77

    Problem with SMS messages/ hard reset?

    Advertisement



    Once in a while for some unknown reason my phone will not display my SMS messages when I receive them. Let me explain further, my phone will be fine one moment and then it will go undercover without notice and stop receiving sms. When my wife or friends call me to ask why im not responding thats how i know it's "undercover" again. When I send myself a test message and stare at my screen it will display a real quick and i mean quick flash of notification and then it will disappear. the message wont even be there when I open my SMS file. It is like it never was there. I have had this phone since March 08 and it has now happened going on about it's 5th time. This is my first BB so I was trying to give it the benefit of the doubt, but nothing is getting better. The only way to fix this temporarily until it decides to go on another undercover mission is to do a battery pull. One last thing I'm concerned about is that i have a seidio snap case and i think it may start damaging it the more i have to pop it open to do a battery pull. Do most pearls have this problem? Should I accept another pearl or fight for a curve, I am with sprint and have the $7.00 ins.

    Leo


  2. #2
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
    Join Date
    May 2007
    Posts
    5,432
    Leo,

    Have you tried upgrading your operating system to see if that helps?

    If you are of a mind to, you can find the instructions and download links in MyBlog...

    I would also be aware of your memory levels. If you have a lot of 3rd party apps or themes installed and your memory gets low your BB will do some pretty strnge things (and start deleting logs and messages).

    Check your memory status under OPTIONS - Status - File Free:

    There is also a link in my blog to some tips on freeing up more memory....
    BlackBerry® Certified Support Specialist
    The Shark Tank

  3. #3
    laraiza's Avatar
    laraiza no está en línea Stack level 2
    Join Date
    Mar 2008
    Posts
    77
    my memory levels are 8,327,750 bytes right now. I am a mac guy, dont know if that makes a difference but i downloaded the new update from sprint to my computer but I cant figure out how to move it from the computer to my phone. Things seem to be a little different on a mac.

  4. #4
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
    Join Date
    May 2007
    Posts
    5,432
    Your memory is low enough that I would suspect it may be a factor in your problem (pulling the battery frees up memory, which goes back down over time). Go through the Memory Clearing tips in THIS THREAD and see if that helps.

    You are correct, you cannot update your OS with your MAC. However the good news is I dont think you really need to. Hopefully freeing up some memory will fix this.
    BlackBerry® Certified Support Specialist
    The Shark Tank

  5. #5
    laraiza's Avatar
    laraiza no está en línea Stack level 2
    Join Date
    Mar 2008
    Posts
    77
    i am going through the cleaning tips right now, is viigo a large app, i downloaded it but i never use it so im gonna delete it. do you think i can take my pearl to the sprint store and see if they could do a software upgrade there?

  6. #6
    laraiza's Avatar
    laraiza no está en línea Stack level 2
    Join Date
    Mar 2008
    Posts
    77
    my current memory now is 10,362,778. Is this good or too low still?

  7. #7
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
    Join Date
    May 2007
    Posts
    5,432
    Thats actually still a bit low (by about 50% )

    Do you have any media (music, photos, videos) in device memory? Have you loaded any extra themes? What 3rd party apps are you using?
    BlackBerry® Certified Support Specialist
    The Shark Tank

  8. #8
    laraiza's Avatar
    laraiza no está en línea Stack level 2
    Join Date
    Mar 2008
    Posts
    77
    I have 3 additional themes my pics are few under 20 but they are on my 512 kb media card no music just minor apps like google maps msn live search and not much more just what is standard on a sprint phone

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •