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i downloaded the v4.2 of DM so i could use the ROXIO movie converter . ... BlackBerry Pearl forum

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    Ekzt1nr's Avatar
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    PROBLEM WITH DM. . .v4.2. . .

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    i downloaded the v4.2 of DM so i could use the ROXIO movie converter . ..i already have the BB DM CD that came with the phone and its v4.2 also . . . . .i went onto a thread here that directed me to a version of DM that had ROXIO. . . .that version was 4.2 and i figure its just a different updated version from mine that came with the phone. . .anyways, i downloaded the version that, i believe, has ROXIO. . .unfortunately, i am unable to pull it up. . .my DM desktop shortcut has dissapeared, and when i go into start>all programs>blackberry, i am unable to open the DM. . . .an error message appears saying the following: RIM Handheld Communications Manager has encountered a problem and needs to close. We are sorry for the inconvenience.

    then it gives me the option to close or debug. . . doesnt matter which one i choose, they both dont help the cause.

    is there something im doing wrong? am i missing a step?

    all i wanna do is have my DM back on my desktop and be able to add movies and convert them into my BB phone


    SUMONE PLZ HELP!!!

    thanx

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    Re: PROBLEM WITH DM. . .v4.2. . .

    why don't you uninstall it an then reinstall it?

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    Re: PROBLEM WITH DM. . .v4.2. . .

    i've tried that. . .and it brings me rite back to the same situation. . . nuthing changes. . .i unstill from ADD/REMOVE PROGRAMS. . . then reinstall. . .and i get my original DM . . .but i dont get the one with ROXIO. . .then when i try to DL that one . . im back to square one

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    Re: PROBLEM WITH DM. . .v4.2. . .

    what do you mean you don't get the one with Roxio?

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    Re: PROBLEM WITH DM. . .v4.2. . .

    im trying to get the one that converts movies so that i can put it on my phone. . .i read a thread here and downloaded an updated version. . . but when i go to open that downloaded version of DM, i wont open. . .i get that message i mentioned b4. . . and when i uninstall/reinstall. . .im only able to get my DM that i had when i bought the phone. . .cuz if i try to uninstall the new version (one with ROXIO) and then reinstall it. . .it doesn nuthing, i cant find a way to open it. . .

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    Re: PROBLEM WITH DM. . .v4.2. . .

    are you running vista?

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    Re: PROBLEM WITH DM. . .v4.2. . .

    i dont even know wut vista is. . . .im thinking all i had to do was download the new version and i would be good to go. . .

    i know you know your stuff (i said it b4, your the man!) is there anyway you can give me a step by step accurate way to download a new desktop manager that has a way to convert movies. . . im willing to start all over just to get it rite. . . i dont care if its a lenghty process . . .

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    Re: PROBLEM WITH DM. . .v4.2. . .

    Are you running windows vista?

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    Re: PROBLEM WITH DM. . .v4.2. . .

    no. . .i have windows XP (i think thats wut you wanna know)

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    Re: PROBLEM WITH DM. . .v4.2. . .

    There isn't really any special instructions I can give you.

    Just make sure you uninstall Desktop Manager completely. Restart your PC and reinstall.
    https://www.blackberry.com/Downloads...93E4F3BB068C22
    Thats the link to the Service Pack 2 version.

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    Re: PROBLEM WITH DM. . .v4.2. . .

    thanx. . . i'll let you know how this goes. . . .

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    Re: PROBLEM WITH DM. . .v4.2. . .

    when it asks to run or save . . should i press run?

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    Re: PROBLEM WITH DM. . .v4.2. . .

    f it now. . . i clicked run

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