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Hey guys - i just got a pearl and love it - except once I ... BlackBerry Pearl forum

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    jaileer's Avatar
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    problem installing hardware - RIM blackberrysdcard usb device

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    Hey guys -

    i just got a pearl and love it - except once I put the micro card in i get this error every time i connect to my laptop:

    problem installing hardware
    RIM blackberrysdcard usb device
    an error occured during the installation of this device
    the specified service does not exist as an installed service

    i have uninstalled, i have DM 4.2, but an interesting thing is that when i go to the device manager i see the sdcard under disk drives and when i click to see the drivers it says no drivers installed! I have tried searching the disk that came with the BB and every time i get the same error.

    Yesterday i was able to add songs onto the micro through My Computer, but today i cannot. I tried formatting the disk (inside the blackberry) and now i cannot add songs through My Computer, but i can add them through the DM Media Manager, however, when i try to set the songs as ringtones nothing shows up when i browse.

    Thanks in advance for the help!

    t

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    Re: problem installing hardware - RIM blackberrysdcard usb device

    ~via BB (wap.pinstack.com)~

    Can you get access to the card via the Media app on the bb?

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    Re: problem installing hardware - RIM blackberrysdcard usb device

    Try going to Options/Media Card and set auto enable mass storage mode when connected to On or Prompt. If you set prompt and you want to use windows explorer to move them, respond Yes when prompted.

    Hope this helps.
    Rcbjr
    ~via My BB Curve (wap.pinstack.com)~

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    Re: problem installing hardware - RIM blackberrysdcard usb device

    Quote Originally Posted by peterthill
    ~via BB (wap.pinstack.com)~

    Can you get access to the card via the Media app on the bb?
    yes, i can. I can listen to the songs, i can even set a song as a tune - and when someon calls it rings as the proper song.

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    peterthill's Avatar
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    Quote Originally Posted by jaileer
    yes, i can. I can listen to the songs, i can even set a song as a tune - and when someon calls it rings as the proper song.
    Ok, did you the steps rcbjr mentioned?

    Or a 'klassic' solution: the battery pull?

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    Re: problem installing hardware - RIM blackberrysdcard usb device

    Quote Originally Posted by Rcbjr
    Try going to Options/Media Card and set auto enable mass storage mode when connected to On or Prompt. If you set prompt and you want to use windows explorer to move them, respond Yes when prompted.

    Hope this helps.
    Rcbjr
    ~via My BB Curve (wap.pinstack.com)~


    Thanks for the reply. Mass Storage mode is already on, and set to on. I think i'm missing some drivers but i dont know how or where to get them!

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    Re: problem installing hardware - RIM blackberrysdcard usb device

    Let's go back and start over with the problem definition.
    1. What version of desktop manager are you using?
    2. Do you have the Roxio media manager of not?
    3. And you have Mass storage mode enabled when connected set to on?


    ~via My BB Curve (wap.pinstack.com)~

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    Re: problem installing hardware - RIM blackberrysdcard usb device

    Quote Originally Posted by Rcbjr
    Let's go back and start over with the problem definition.
    1. What version of desktop manager are you using?
    2. Do you have the Roxio media manager of not?
    3. And you have Mass storage mode enabled when connected set to on?

    ~via My BB Curve (wap.pinstack.com)~
    Thanks again for your hlp, it is greatly appreciated!

    1.) 4.2.1
    2.) no, do i need it?
    3.) yes, that is correct

  9. #9
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    Re: problem installing hardware - RIM blackberrysdcard usb device

    Suggest 4.2.2 sp2 9uninstall old before installing new!)
    Includes Roxio
    BlackBerry® Certified Support Specialist
    The Shark Tank

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    Re: problem installing hardware - RIM blackberrysdcard usb device

    thanks, Gary, i'll give that a try. I found DM 4.2 SP2 on this site, but it didn't say anything about roxio - i hope this is 4.2.2! I'll post back and let you guys know.

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    Re: problem installing hardware - RIM blackberrysdcard usb device

    no luck, gentlemen. Same issue with DM 4.2.2

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    Re: problem installing hardware - RIM blackberrysdcard usb device

    I guess I'm getting totally confused here. Would you please go back and summarize your problem. You can load songs on your BB using desktop manager Media manager and you can play them on your BB when not connected, but you can't load them directly from windows explorer. Is that correct?

    Rcbjr
    ~via My BB Curve (wap.pinstack.com)~

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    Re: problem installing hardware - RIM blackberrysdcard usb device

    Just a thought, does the Desktop Manager have the USB drivers or does the Handheld OS have the drivers?

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    Re: problem installing hardware - RIM blackberrysdcard usb device

    Desktop Manager has the drivers.

    Rcbjr
    ~via My BB Curve (wap.pinstack.com)~

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    Re: problem installing hardware - RIM blackberrysdcard usb device

    Quote Originally Posted by Rcbjr
    Desktop Manager has the drivers.

    Rcbjr
    ~via My BB Curve (wap.pinstack.com)~
    That's what I thought...I dunno what I was thinking.... I need to get some sleep.

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