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Please someone tell me how to fix my problem. I can't hear anything unless I ... BlackBerry Pearl forum

  1. #1
    melinda dame's Avatar
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    Please help...can't hear except on speaker

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    Please someone tell me how to fix my problem. I can't hear anything unless I have my phone on speaker. Does anyone know what has happened? Thank you for a reply

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    kayos72's Avatar
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    Re: Please help...can't hear except on speaker

    Hi melinda and welcome to the stacks,
    have you tried a batt pull recently?
    phone on batt out 30 sec then back in.
    this may be a hardware issue or software. let's find out
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  3. #3
    melinda dame's Avatar
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    Re: Please help...can't hear except on speaker

    Thank you, yes. I've tried a battery pull without luck. Thanks for your fast reply. I was just on my phone a few minutes ago and now...nothing without the speaker. Anything else you can think of?

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    kayos72's Avatar
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    Re: Please help...can't hear except on speaker

    a few have had success with upgrades to the Operating Systems. which OS and which model do you have?
    the OS can be found in options> about third line down.
    also if the unit is new I recommend a replacement. a quick call to your carrier will help
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  5. #5
    melinda dame's Avatar
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    Re: Please help...can't hear except on speaker

    Funny. I'm not sure which modl I have. Such a beginner. It is very new. I'm dissappointed with some problems that I've had. I'll do as you have suggested. I'm not quite sure what you meant by OS. Will need further info.

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    kayos72's Avatar
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    Re: Please help...can't hear except on speaker

    by model I mean 8100, 8700, 8703..........
    under the batt it will say.
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  7. #7
    melinda dame's Avatar
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    Re: Please help...can't hear except on speaker

    newest blackberry pearl. does that help?

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    kayos72's Avatar
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    Re: Please help...can't hear except on speaker

    Yup that helps. I will recommend you call your provider and let them know.
    you could try upgrading your OS but if it's new call your carrier, even if it's on speaker phone, and tell them something is wrong with your phone!
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  9. #9
    melinda dame's Avatar
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    Re: Please help...can't hear except on speaker

    Thank you so much. Will do. Melinda

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    kayos72's Avatar
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    Re: Please help...can't hear except on speaker

    Let us know what happens!
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  11. #11
    cotz's Avatar
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    Re: Please help...can't hear except on speaker

    i have the sammmmme situation with the speaker thing.

    let me know what happends

  12. #12
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    Re: Please help...can't hear except on speaker

    has she gone into settings and turn up the volume?

  13. #13
    GaryF's Avatar
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    Re: Please help...can't hear except on speaker

    Melinda,

    Please make sure you post your results (and solution) for others to learn from!

    Thanks.
    BlackBerry® Certified Support Specialist
    The Shark Tank

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    Re: Please help...can't hear except on speaker

    I have had several customer (I work in IT support - for an oil company) and each time the vendor (Cell phone carrier) has ended up replacing the pearls stating it is a common defect (something comes loose or something). You might call them if it is still under warrenty.

    Interested in seeing how you are able to resolve this because it might help me in the future, good luck.

  15. #15
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    Re: Please help...can't hear except on speaker

    Quote Originally Posted by sugarbutt
    You might call them if it is still under warrenty.

    Interested in seeing how you are able to resolve this because it might help me in the future, good luck.
    blackberrys come with a 1 year warrenty, and i loose wire would most certainly fall under that catagory

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