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Please help me! Last night, i saw the beta voice recorder, and i thought i'd ... BlackBerry Pearl forum

  1. #1
    bbnoob92's Avatar
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    Please help! App. Error 523?!

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    Please help me! Last night, i saw the beta voice recorder, and i thought i'd be neat to have it on my bb. But i was a little rusty on transferring things from pc to bb, so i'm pretty sure i did it wrong! I don't know any terminology for bb, so please bare with me. I have no clue what kidn of software i had, or program or w.e its called. I forgot to back up my stuff(i know i'm dumb) And now when i plug it into the comp via usb and use my blackberry manager, it says its diconnected! Please, is my phone done for? Or is there hope? sorry for the paragraph, i'm really scared

  2. #2
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    noob,

    We can probably save your phone, no promises on the data, but lets try. Please confirm what device you are using and who is your carrier?
    BlackBerry® Certified Support Specialist
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  3. #3
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    I have the red blackberry pearl from AT&T, i forgot to mention that it won't start up to anything except an all white screen that says "app. error 523" and then an option to reset the phone.

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    GaryF's Avatar
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    We are going to try and reinstall your operating system. It is likely this will erase all of the data on your device. Please follow this link and download the Handheld Device Operating System for the 8100 to your desktop. Once it is downloaded you will need to launch it in order to install it on your desktop.

    https://www.blackberry.com/Downloads...C068A355BBA31A
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  5. #5
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    Once it is installed on your desktop, please go to this folder:

    C:\Program Files\Common Files\Research In Motion\AppLoader

    and delete the file called "vendor.xml"

    After you have done that, connect your device to your desktop and in the same folder launch the application you will see called "Loader" Post back and let us know if it recognizes the device and the software.
    BlackBerry® Certified Support Specialist
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  6. #6
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    I see the list of options, but i only see 1 thing for the 8100, which is the "BlackBerry Pearl Smartphone" Do i select that one? Or are the "wireless handheld" for the other blackberries suitable?

  7. #7
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    You will need the software for the:

    BlackBerry Pearl 8100 Smartphone

    Then download this one:

    Software For BlackBerry Pearl 8100 Smartphone BlackBerry Handheld Software v4.2.1.181 (Multilanguage)

    Package Version: 4.2.1.181
    Consisting of:
    • Applications: 4.2.1.109
    • Software Platform: 2.3.0.85
    • File name: 8100M_PBr4.2.1_rel181_PL2.3.0.85_A4.2.1.109_Rogers _Wireless.exe
    • File size: 73.29MB
    • Software Posted on: January 21st, 2008
    Note: The Software Platform and Applications version numbers can be found under Options-About screen on the handheld.
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  8. #8
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    Noob,

    I will not be available for the next several hours. If you are not successful loading the operating system as outlined, many stackers have found this thread helpful in a similar situation....

    http://blackberryforums.pinstack.com...ead.php?t=5178

    Good luck and keep posting to update us.
    BlackBerry® Certified Support Specialist
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  9. #9
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    Gary

    Thank you so much for helping me out, i lost all my contacts and i lost only 1 of my programs which was my color pearl, but i'm glad it still works. I'm going to put that back on later tonight except i'm afraid i'll do the same thing again like i did with the voice recorder! But nonetheless, i thank you again for your time.

  10. #10
    GaryF's Avatar
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    Glad you are up and running! Color pearl is available here at no charge ( and I doubt you will have a problem with this software crashing your BB):

    http://www.geekandproud.net/blackberry-software/

    And of course a regular back up on desktop manager would be a good idea!
    BlackBerry® Certified Support Specialist
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