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I have the new 8130 and am trying to send pics to a friend via ... BlackBerry Pearl forum

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    MillerTme3's Avatar
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    Photos sending black

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    I have the new 8130 and am trying to send pics to a friend via MMS. She says they arrive, but are all black. This only happens with pics taken with the phone; JPGs I've taken with a regular camera and loaded onto the phone arrive normally. She has TMobile with a Samsung T629 or T429. Any ideas on what may be causing this?

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    Lavagirl's Avatar
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    Re: Photos sending black

    Are you able to view the pics in your media folder on your BB? Or if you have an sd card can you view them normally on this via BB or PC? Try sending yourself and MMS and see if they come out the same way.
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    Re: Photos sending black

    it's an issue with the spftware on your device, i've seen this once, we had our customer download the software for his device back everything up and re load the software
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    Re: Photos sending black

    Quote Originally Posted by jonnyxedge View Post
    it's an issue with the spftware on your device, i've seen this once, we had our customer download the software for his device back everything up and re load the software
    Alright, how do I go about doing that?

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    Re: Photos sending black

    Go to your carriers website the should have a section for your blackberry and have the device software on there if you don't see it call your carriers customer service. Download the software to your computer and follow the steps that it gives you to reload the software. Make sure to back up your device using back up/restore on the desktop manager. ~via BB (wap.pinstack.com)~

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