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Hey folks. I need some help. My girlfriend has the pearl and it is randomly ... BlackBerry Pearl forum

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    weichman's Avatar
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    phone randomly restarting......why?

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    Hey folks. I need some help. My girlfriend has the pearl and it is randomly shutting off and restarting. I am not sure why? Please help. Thanks!

  2. #2
    Cisco Kidd's Avatar
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    ~via BB (wap.pinstack.com)~ did it get wet ?

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    Did you download a new OS?

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    weichman's Avatar
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    ~via BB (wap.pinstack.com)~hey guys...no it didn't get wet and she did not download a nes OS. The phone juist randomly shuts of and the red indicator light comes on

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    Check the battery terminals inside the back cover. I had a 8800 that did the same thing, and it ended up being the battery. But luckily she can go the store she got it at, and it would be a warranty replacement, if its still in its year...
    Ugh, couldnt think of anything to change it to.

  6. #6
    meme405's Avatar
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    check to see if the auto shut off feature in teh options menu is activated...LOL??

  7. #7
    joe robot's Avatar
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    what pearl does your girlfriend have? 8100, 8110, 8120, 8130...

    did she put a micro sd card in it?

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    You should trace from the last time it worked properly, was there any apps loaded?
    ~via BB (wap.pinstack.com)~

  9. #9
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    I had the same problem with mine after I bought a new micro sd card. Formatted the card, problem gone!~via BB (wap.pinstack.com)~

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    weichman's Avatar
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    ~via BB (wap.pinstack.com) there were some apps loaded and that's when it started to not work. It shuts off and then the red indicator light will blink a few times. She has deleted the apps that she downloaded. How do I fix this?

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    BenMarvin's Avatar
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    What, if any, 3rd party apps are installed on it right now? What OS version is it running now?

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    weichman's Avatar
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    ~via BB (wap.pinstack.com)~just some games were downloaded and I am not sure of the OS she never upgraded so whatever one the pearl came with

  13. #13
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    So this problem began after the download of games?
    If that is the case, I would recommend an uninstall of those games or at least try the last one installed and see if it resolves the problem. If not uninstall all.

  14. #14
    weichman's Avatar
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    ~via BB (wap.pinstack.com)~Thanks everyone I am going to have her give it a try. Hopefully it works!!!!

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