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Hey everyone, I just got a 8100 and I'm already having problems. Like the title ... BlackBerry Pearl forum

  1. #1
    Mr_LuDe's Avatar
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    Phone not charging

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    Hey everyone,
    I just got a 8100 and I'm already having problems. Like the title says, my phone isn't charging. I plugged in the wall charger last night and the led on the phone didn't like up. I thought it was the charger but I checked the connection pins on the phone and one of them was missing. is this like normal on the 8100 or am I actually missing one? (Theres four pins but room for a fifth). I would post a pic but I can't

  2. #2
    Gotyouopen's Avatar
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    Re: Phone not charging

    Is it a Brand new phone?

  3. #3
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    Re: Phone not charging

    In looking at mi 8130 (which can use the same charger) I see 5 pins. Looks like you might have lost one some how. Is this a new phone? If it is I would return it to the place of purchase. If it is a used phone then, buyer beware.....
    Firegeek......and crackberry addict

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    Re: Phone not charging

    if its new, take it back and demand a new one!
    if its used, well... now you know why they sold it :|

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    Re: Phone not charging

    When plugged in does your battery meter display show a charge symbol? Also can you connect it to PC via USB and get it to charge that way?
    If still unable to see it charging either of the above ways, take it back for a new one if within your return period.

  6. #6
    jbanger's Avatar
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    Re: Phone not charging

    I had the same problem with my brand new 8100......ended up taking it back and getting a replacement.......fwiw I could charge via usb though.....might want to give this a try?

    ~via BB (wap.pinstack.com)~

  7. #7
    Mr_LuDe's Avatar
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    Re: Phone not charging

    Its new.....I haven't tried charging using the USB. Do I need to install any blackberry software to charge it using USB. Either way I think I'll demand a new one.

    Phone doesn't display anything when I try and charge it btw.

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    Re: Phone not charging

    Probably just a bad one, mine worked for a while and stopped charging too, luckily I had done a back up recently so I could re-install without loosing to much. I just called them up and had a new one in a few days

  9. #9
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    Re: Phone not charging

    Quote Originally Posted by Mr_LuDe View Post
    Its new.....I haven't tried charging using the USB. Do I need to install any blackberry software to charge it using USB. Either way I think I'll demand a new one.

    Phone doesn't display anything when I try and charge it btw.
    Regardless of what you find out about your problem, you DO NOT have to install anything to charge your phone via USB - simply plug it into the p-c via USB cable and it begins to charge.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

  10. #10
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    Re: Phone not charging

    Actually I read that the USB drivers from the CD have to be installed to get a full charging rate from the PC (BlackBerry 101 from www.discoverblackberry.com). It will say "Unsufficient USB charging" or something like that if they aren't. I have had that problem before even with the drivers installed.


  11. #11
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    Re: Phone not charging

    Quote Originally Posted by EricaJ1073 View Post
    Actually I read that the USB drivers from the CD have to be installed to get a full charging rate from the PC (BlackBerry 101 from www.discoverblackberry.com). It will say "Unsufficient USB charging" or something like that if they aren't. I have had that problem before even with the drivers installed.
    I could have sworn that the first thing I did when I got my first BB (7130e) was to plug it into my P-C via USB cable and start charging it. I could be mistaken - it was almost 2 years ago and I haven't existed in BB world without some version of the software installed since.

    At:
    http://www.blackberry.com/btsc/searc...00%20101132665

    it addresses the following: (see cause/resolution #5)
    Battery in BlackBerry device does not charge when using USB connection to a computer

    Doc ID : KB03972
    Last Modified : 2007-08-28
    Document Type : Support


    Print this page



    Environment

    • BlackBerry® device
    • SDR16694, SDR39937, SDR29770, SDR28539, SDR7956


    Problem

    The battery is not charging when the BlackBerry device is connected to a computer using a Universal Serial Bus (USB) cable.


    Cause

    This problem may be caused by any of the following:
    1. The USB cable is not properly connected to the computer or the BlackBerry device.
    2. The computer is in sleep mode.
    3. The BlackBerry device is connected to the computer through an incompatible USB Hub/card.
    4. The BlackBerry device is using a battery that was not manufactured by Research In Motion (RIM).
    5. The appropriate USB drivers have not been installed on the computer.
    6. The connectors on the data port may be bent or damaged.
    Note: When the battery is charging, a small battery icon appears at the top of the Home screen on the BlackBerry device.


    Resolution

    Cause 1

    The USB cable is not properly connected to the computer or the BlackBerry device.
    Resolution

    Verify that the USB cable is properly connected to the computer and the BlackBerry device.
    Cause 2

    The computer is in sleep mode.
    Resolution

    Verify the computer is not in sleep, suspend, or hibernate mode.
    Cause 3

    The BlackBerry device is connected to the computer through an incompatible USB Hub/card.
    Resolution

    Bypass the USB Hub/card and connect the BlackBerry device directly to the computer’s USB port.
    Cause 4

    The BlackBerry device is using a battery that was not manufactured by RIM.
    Resolution

    Insert the battery provided with the BlackBerry device or order a new battery from The BlackBerry Accessories Store at http://www.shopblackberry.com/
    Cause 5

    The appropriate USB drivers have not been installed on the computer.
    Resolution

    Go to your service provider's web site, then download and install the current BlackBerry® Desktop Software version and service pack on your computer. For instructions, see Upgrade Instructions.
    Cause 6

    The connectors on the data port may be bent or damaged.
    Resolution

    Test with a different USB cable or a different computer. Failing that, contact your service provider.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

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