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My pearl started to do funny things this morning. It thinks some keys are pressed ... BlackBerry Pearl forum

  1. #1
    ed99's Avatar
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    phone keys not pressing correctly

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    My pearl started to do funny things this morning. It thinks some keys are pressed by itself. It does not respond to pressing keys (like I press call it does not do anything, trackball works sometimes, press a it prints b, etc). I removed battery several times did not help. I can not do software reset since I can not type "blackberry" to confirm wipe handheld.

  2. #2
    goldengirl75's Avatar
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    Re: phone keys not pressing correctly

    Is this a brand new phone?

  3. #3
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    Re: phone keys not pressing correctly

    U spill anythin on it?

    U can wipe the handheld still by inputting the wrong password 10x after u enabling security..

  4. #4
    ed99's Avatar
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    Re: phone keys not pressing correctly

    Phone is 6 months old. I did not spill anything on it.

    How can I enable security? If I need to write something to enable security password that would be very difficult, since keys are getting pressed quasirandomly

    Erdem

  5. #5
    goldengirl75's Avatar
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    Re: phone keys not pressing correctly

    I believe it would have to be done by going into options, security options, and general settings. Did you ever enable security? The problem your describing doesn't sound like a security issue because you indicated the keys are getting stuck and the trackball doesn't always respond. Is there anyway to return your phone or call Customer Service regarding this issue?

  6. #6
    ed99's Avatar
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    Re: phone keys not pressing correctly

    As I said I can not do anything with keys, I can not even go to a specific menu, because track ball does not work properly

  7. #7
    goldengirl75's Avatar
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    Re: phone keys not pressing correctly

    If you didn't drop it or spill anything on it, etc., you should try to exchange the phone.

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