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Marc, Maybe a dumb question but...do you have your personal account set up on a ... BlackBerry Pearl forum

  1. #16
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

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    Marc,

    Maybe a dumb question but...do you have your personal account set up on a desktop somewhere? These work emails dont appear in your personal account anywhere else do they?

    The reason I suggested the uninstall was just in case there was some setting in the DM install that was causing this. Otherwise in theory there should be no way that emails from an account that was never set up should be appearing on your blackberry. Look at your message folders. You should have one called messages and one with the other email address assigned (it should only have those emails in it). Is there a third folder? If not, are your work emails in the folder named xxx@xxx (not the Messages folder)?
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  2. #17
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    I only get my personal messages on my handheld and by going to my provider's server. I do not get my personal email on my desktop. In terms of folders, I get both my business and personal emails in my main folder...the other folder, which has my personal email address, gets only my personal emails.

    Interestingly, the tones I set up for message receipt ONLY work when I get a PERSONAL email. All work emails come to my handheld silently....not sure if this provides any clues.

  3. #18
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    Open an email from work on your BB and go to the top of the header and see what it lists under "received using"

    Also...by any chance are you getting any emails that say they are used to carry data to your blackberry?
    Last edited by GaryF; 09-18-2007 at 03:44 PM.
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  4. #19
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    It says Received Using: Unknown (Secure)

    also, by the way, my sent messages from work show up on my handheld too.

    Not getting any data carrying messages to my knowledge.
    Last edited by marcpitch; 09-18-2007 at 03:52 PM.

  5. #20
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    And all of this is happening wireless?

    This sounds like BES and to be honest I really dont know that much about that area, but I do know that emails dont start magically appearing on a BB!

    I also cannot bring up any options menus like the ones you posted earlier in my messages folders.

    Unless someone posts a fresh idea and if you really want to just clean this up (rather than trying to find the cause) you might do a simple wipe OPTIONS-SECURITY-GENERAL-MENU- WIPE HANDHELD to clear all of the settings and then reinstall your email addy and see if this problem persists. If you do this back up first and I would wait a bit before you connect to your DM to set up a "before and after" status...
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  6. #21
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    i might try that WIPE. Let me ask you...would I then manually enter my personal addy on my handheld? Or, would I need to do anything online to ccomplete this? My initial setup was done at the AT&T store.

  7. #22
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    You can do it either way - on the web on the AT&T BIS set up page or simply on your handheld using the wizard. What Operating System are you running (OPTIONS ABOUT 3rd line)?

    This would at least rule out issues with your handheld device. Have you added any applications?
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  8. #23
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    The OS is v4.2.1.96 platform 2.3.0.78

    I believe this is the most up to date one.

    If I wipe out on my handheld, wont my personal email account still be present on the BIS website?
    Last edited by marcpitch; 09-18-2007 at 05:03 PM.

  9. #24
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    Yes, your OS is fine. That reminds me, you need to download a new desktop manager, dont use the one on the disk, many are buggy.

    I think the wipe removes the email settings but just to safe go ahead and delete that account on the web as well.
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  10. #25
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    I found out about the disk problems weeks ago...the people at the store could not help with problems and the disk caused them, being about 9 months old. I have updated my DM twice but have not done clean uninstall - will do tonight. I have the most updated DM, but just need to make certain uninstall is clean....

  11. #26
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    Just in case DM is casuing the emails to push.....I would. In all fairnes the stores dont sell a lot of these...try to recall the last TV ad for a BB you saw...so they really are not up to speed. You found the right place (Pinstack)!
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  12. #27
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    Agreed, EXCEPT the stores should know there is a site where the most up to date DM and device OS exist. Is that too much for them to know. Interestingly, all the guys working there had a Pearl as their own phone...they could show me most features, but could do little problem solving other than tell me that I should not load any 3rd party apps.

    Are my expectations too high for these guys? Yes, this site is amazing. I have monitored similar car sites for various cars I have owned. They are invaluable to gaining real insight and knowledge. People like you are much appreciated. Thanks.

  13. #28
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    Well I hope that reloading everything clears up your issues...please post back your results!
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