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This is really a mystery. I got my BB about 6 weeks ago prior to ... BlackBerry Pearl forum

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    marcpitch's Avatar
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    Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

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    This is really a mystery. I got my BB about 6 weeks ago prior to beginning a new job. I had it set up to receive my personal email and it worked fine. Through AT&T I have the BB personal email account and not the Business Enterprise Account.

    I was hesitating about linking my BB to my company's BB Enterprise servers because I was not sure I wanted to have all these emails flooding my BB. I have been able to manage without getting work emails on my BB. I have linked my outlook information from work into my BB and it is all working fine.

    ALL OF A SUDDEN, yesterday I began getting work emails (sent to my work email address) on my BB. Because this is the weekend, there are only a few. However, tomorrow they will begin flooding in. Several questions:

    • HOW DID THIS HAPPEN? (nothing happened between Friday and Sat. to warrant this)
    • How can I change settings so I do not get this emails to my work email address (step by step please..i am a newbie
    • Lastly, what is the benefit of me getting a BB Enterprise account for Business?
    All help and insight is much appreciated. Feel free to ask questions if any of this is unclear or incomplete. Thanks.

  2. #2
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    Hi Marc,

    I have no idea if there is any correlation to this but many carriers upgraded their BIS last night and somehow some settings may have been reconfigured by mistake. If you do have a BIS account, go to the BIS site and just delete that email account.
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    What is BIS ? Thank you.

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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    I checked and the only account was for my personal email account. However, when going into my email settings, under the options for a received work email, I this menu list.


    Email Settings > Message Services > Desktop (other option was my personal email address)

    I changed the Desktop setting to my personal email address. Then, I sent a test work email and did not receive it. I seemed to have fix this issue but really do not understand what the desktop setting is all about....and how did it find my work email address...when I synched from my computer???

    Just found this menu option chain:

    Options> Advanced Options> Message Services>Messaging(CMIME)> choice of desktop or my personal email account...

    What is this Messaging CMIME and Desktop options?

  6. #6
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    Well, I still am getting these work emails. The changes made above did not solve my situation. I have no idea how this is happening since I never entered my work email into anything related to my BB.

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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    Does your company operate on a BES (Blackberry Enterprise Server)?
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    yes they do but I have not activated on that server and I do not have AT&T's Enterprise server service. I simply have the personal email service...

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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    Is your phone a company phone? If so, is it possible they placed your account on the BES?
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    It sounds as though you have somehow configured a "redirector" through your Outlook (you mentioned that you have synced your BB with your work desktop's outlook.) Not sure how to correct this, but it's the only thing I can possibly see having happened. Do you have another icon on your BB for your work email? Can you send email from that work address from your BB? If not, then you don't have a service book, and it's gotta be a redirector or Outlook is FWDing the emails to your BB. Are the emails arriving to your personal email address but "from" your work email address?

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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    If you upgraded DM, you probably clicked Enterprise, and Desktop Redirector.

    If this is the case, you can just reinstall DM, and choose BIS from the install choice during the installation.

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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    Quote Originally Posted by dif2175509
    If you upgraded DM, you probably clicked Enterprise, and Desktop Redirector.

    If this is the case, you can just reinstall DM, and choose BIS from the install choice during the installation.
    there is a good chance this is exactly what happened. I will try to do what you suggested later today. Let me ask you this: Is there any easy way to turn this redirecting on and off?

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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    I uninstallled my DM and reinatalled choosing BIS and I am still getting my work emails. I do not understand this. What do I need to do after reninstalling my DM (choosing BIS) to let my phone know not to redirect?

    Please help! This is annoying and perplexing.

  14. #14
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    Marc

    You are right, this should not be happening but I suspect that something you have done has set up this account - we just need to discover what. When you say you "linked your Outlook information", what exactly did you do? Have you visited the ATT BIS page and looked at what accounts are set up there? I might suggest you un-install DM completely and not reinstall it for a few days - see if that helps - if so , that is the culprit. There is a post that discusses how to remove all RIM software from your desktop - you might want to follow it to be sure. http://blackberryforums.pinstack.com...p_manager.html

    There is one other rather frightening possiblility...AT&T activated an upgraded BIS 2.4 about 2 days ago that provides for a new easier interface to set up email accounts, I am wondering if this somehow is where your issue began.
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    Re: Perplexing - All of a Sudden my Work Email Appearing on My Blackberry

    by Linking my outlook information, I merely meant I synched so my work outlook data would be on my handheld. I will do a clean uninstall of the DM, but I am not sure how that by itself will affect anything on my handheld and the tons of work emails I get on it now.

    Problems started between Friday night and Saturday morning (9/14-15). not sure if AT&T changes affected me. Also, only account listed on the AT&T BIS page is my personal email account.

    Thanks for your assistance.
    Last edited by marcpitch; 09-18-2007 at 02:20 PM.

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