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I was in the process of updating the OS on my Pearl, when all of ... BlackBerry Pearl forum

  1. #1
    Optimum08's Avatar
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    Pearl Won't Turn on, Flashing White with a Red light following.

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    I was in the process of updating the OS on my Pearl, when all of a sudden the usb started connecting and disconnecting randomly. It then said that it couldn't reconnect the multi-stage loading process and now everytime i try to reconnect it by usb it says the device can't be found. Plus the fact that unless i take the battery out all it does is flash the screen white then put on the red led light. What happened? Did i kill my pearl?
    Last edited by Optimum08; 08-01-2007 at 12:57 AM.

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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    more detail: the pearl is orginally a cingular phone, but was unlocked and being used on the t-mobile network. the main reason i was updating the OS (from .64 to .101) was to try and solve the sound problem (where no sound would play) that had just come up with the phone.

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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    give a look at this thread and follow the directions it should get you up and running.

    http://blackberryforums.pinstack.com...uter_wont.html

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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    red dog. i see that your running .101 on a t-mobile pearl, just because it wasn't a t-mobile download, im presuming you haven't had any problems even with this fact?

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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    nope, no problems.

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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    do you have any other ideas anyone? i tried that, but it still won't connect.

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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    Quote Originally Posted by N8DBB

    THIS MAY FAIL THE FIRST OR SECOND TIME DONT WORRY JUST KEEP TRYING
    just keep trying

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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    could the battery be the problem? there is a sticker with a red line through it on the bottom of the battery?

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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    Possible but not likely, given the timing. How many times have you tried the link in post #3 ? And at what point are you putting the battery back in?

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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    i am putting the battery back in right as the process starts, right after clicking finish. should i wait to put the battery in until it says reconnecting with JVM, because thats always the place where it stops and says can't finish the multi-load stage process.

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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    Optimum you may want to update the Desktop Manager. If you installed the one that you got from your carrier it may be corrupt (i.e. AT&T?)

    https://www.blackberry.com/Downloads...93E4F3BB068C22

    Grab the one with service pack 2. It's a stretch, but that may be your problem if it's stopping at the JVM.

    Also what OS are you using/used?

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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    Optimum --- very important you follow these steps exactly...are you selecting"finish" at step 10?
    1. Install the desktop software.
    2. Install the handheld software. (If it is a non Vendor software.. exp. T-Mobile. search and delete the "vendor.xml" file.)
    3. Pull the battery out of your device.
    4. With the battery out connect the device to the computer.
    5. Go to Options and select "connection settings"
    6. Select USB PIN this may take a few moments since there is no battery in the device. you might even have to select detect device in some rare cases.
    7. Select the application loader icon.
    8. Select all software you want installed.
    9. Proceed to the end portion untill you see the "Finish" button.
    10. Very IMPORTANT. do not hit the finish button, instead select the ADVANCED button.
    11. Make sure both boxes are checked.
    12. Proceed until it asks you if you want to automatically back up and restore. Select DO NOT AUTOMATICALLY BACK UP MY HANDHELD.
    13. Once the process starts. take care not to bump out the cord and re-insert the battery. Again on some rare occasions you might have to wait until it finishes saying connect to insert the battery.
    BlackBerry® Certified Support Specialist
    The Shark Tank

  13. #13
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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    Gary, i do go to the advance button, but when i click it it doesn't even let me change the boxes that are checked regardless (they are checked) since they are grayed out. and after i click next it brings me right back to the screen where "finish" is and that is basically my only option. it never asks me if i want to automatically backup my handheld.

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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    It will not always do so. i would say to run with reddog's suggestion.

  15. #15
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    Re: Pearl Won't Turn on, Flashing White with a Red light following.

    before trying to upgrade it was the .64 OS and i was trying to upgrade to the .101 OS. (its a cingular phone unlocked and being used for the t-mobile network)

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