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im having problems with my pearl staying powered on. about an hour ago i had ... BlackBerry Pearl forum

  1. #1
    edlab03's Avatar
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    pearl wont stay on....battery problem?

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    im having problems with my pearl staying powered on. about an hour ago i had a full charge on my batt. i had the pearl in the pouch on my belt and it was fine pulled it out to make a call and it was off. i go to hook it up to the charger and it powers on but for only a minute or two max then shuts off again. while on the charger it says low battery on the main screen. tried a battery pull and still the same thing. OS has been updated about a month ago.

    anyone ever have this problem? hopefully someone can help before i call tmobile. any help would be apprecited.

    ed

  2. #2
    mac14x's Avatar
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    Re: pearl wont stay on....battery problem?

    I am not sure, But i think your having the same problem as i did but in a different way. My problem was when my battery was low, I plugged it in to charge and like an hour later i came to see if my pearl was charged and this big battery icon with a red mark was flashing on the screen. But than it wont charge at all.

    Try going to a T-mobile store and see what they say. If you don't have your phone longer than 30 days they will probably exchange it as they did with mine.

  3. #3
    edlab03's Avatar
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    Re: pearl wont stay on....battery problem?

    Quote Originally Posted by mac14x View Post
    Try going to a T-mobile store and see what they say. If you don't have your phone longer than 30 days they will probably exchange it as they did with mine.
    Problem is i've had the phone since fathers day '07. I'm not even sure if it's still under warranty.

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    Re: pearl wont stay on....battery problem?

    Well do you will have to send it in if they will not fix it at the T-Mobile store....

  5. #5
    edlab03's Avatar
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    Re: pearl wont stay on....battery problem?

    did another battery pull and now the red led is going nuts.
    Last edited by edlab03; 01-11-2008 at 02:44 AM.

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    Re: pearl wont stay on....battery problem?

    You may have a bad battery. I would have it checked to see if the battery is bad. If it is the device, you still may be eligible for a Warranty exchange. The only way to tell is to ask.

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  7. #7
    edlab03's Avatar
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    Re: pearl wont stay on....battery problem?

    went to tmobile yesterday.

    they are sending me a new battery since they didnt have any on hand. it should be here monday hopefully that solves the problem if not they said they will have to send me a replacement phone.

  8. #8
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    Re: pearl wont stay on....battery problem?

    This may be my wifes issue.
    Hit me on my BlackBerry-Rass Kass

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