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Help, I cannot scroll up. I have tried taking battery out, sim, etc. and nothing ... BlackBerry Pearl forum

  1. #1
    alex24's Avatar
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    Pearl won't scroll

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    Help, I cannot scroll up. I have tried taking battery out, sim, etc. and nothing is working. Has this happened to anyone else or any suggestions? Nothing happened to it- just wasn't working this morning. Thanks.

  2. #2
    alex24's Avatar
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    Re: Pearl won't scroll

    I am SO SORRY. Found another thread (didn't see at first) and pressing real hard worked.

  3. #3
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    Re: Pearl won't scroll

    hi alex did you wait at least a minute before you put the battery back in , try pressing down on the scroll button with a little bit of pressure , not to much several times while the battery is out .

  4. #4
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    Re: Pearl won't scroll

    You may need to clean out your scroll wheel. Sometimes dust or dirt will cause the ball to stop in one direction.

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  5. #5
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    Re: Pearl won't scroll

    Rcbjr how do you clean out your trackball?

  6. #6
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    Re: Pearl won't scroll

    Try using a compressed air blower and move the ball around while using that.

    There are a few threads that talk about cleaning the trackball, but one thing I would not recommend is using a Q-Tip with alcohol. Only because threads from the Q-Tip can come off and get rolled around the tiny rollers inside the trackball mechanism. If I find the link to a good disassemly guide, I'll post it.

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    Rcbjr's Avatar
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    Re: Pearl won't scroll

    I suggest Canned Air for this trigga.

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  8. #8
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    Re: Pearl won't scroll

    This is a slight nuisance. Both my Pearls have developed the same issue after a few months of use. Will try compressed air.

  9. #9
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    Re: Pearl won't scroll

    Cotton tip with alcohol usually does the trick!!!!

  10. #10
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    Re: Pearl won't scroll

    ^^yep^^

  11. #11
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    Re: Pearl won't scroll

    Another thing I've seen suggested is handywipes for cleaning the ball but turning it back to it's original pearly whiteness seems to be quite hard.

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