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I am having a major problem and I can't seem to find the answer anywhere. ... BlackBerry Pearl forum

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    yaoming7511's Avatar
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    Smile Pearl will not answer calls occasionally

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    I am having a major problem and I can't seem to find the answer anywhere. Occasionally I will receive a phone call, but I will not be able to answer it. None of the buttons will work. I can silence the ringer with the mute button, but that's it. Then after the caller has stopped calling, the buttons will still not work, only the trackball. After about 2-3 minutes, the buttons come back to life again.

    This is getting very annoying as I occasionally miss important calls. I would call Cingular about this, but I have a feeling they are going to say my phone is defective or something and will want me to send it in, but i know it is not defective because it never did this before. I have tried removing the battery and reinserting but it does not help.

    Anyone else having this problem, and if so, how did you get around it?

    Thanks.

  2. #2
    antx16's Avatar
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    Re: Pearl will not answer calls occasionally

    hi may i ask what os you have and if it is not the latest an upgrade may be the answer

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    Re: Pearl will not answer calls occasionally

    i have the latest (I believe) v 4.2.0.71 (Platform 2.2.0.41)

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    antx16's Avatar
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    Re: Pearl will not answer calls occasionally

    ok so try to do a reinstallation of the os it has probably been badly installed or even an os of another provider , but dont forget to delete the vendor.xml file of the other carrier , i hope this helps

  5. #5
    antx16's Avatar
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    Re: Pearl will not answer calls occasionally

    As far as your pocket do you have it set to lock in holster, go to options>security options>general settings and make sure lock handheld upon holstering is set to no....try a battery pull (this fixes alot of problems)

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