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Hi, My blackberry 8100 has been working fine until today. It started giving me the ... BlackBerry Pearl forum

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    aw0789's Avatar
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    Pearl Button Not working!

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    Hi, My blackberry 8100 has been working fine until today.

    It started giving me the red light and it wasn't able to turn on. Then after a few hours, it started working again but the buttons were all weird. Sometimes the pearl button would work, sometimes not. It works all the time for scrolling and moving around, but when I press it down to select something, it doesn't work. I've tried charging the battery and I've even wiped the phone and it's still acting up. It occasionally gives me the red light too. What can I do?!

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    Re: Pearl Button Not working!

    Have you tried to do a battery pull reset? Remove the battery for 2-3 minutes, then replace it and let the phone reboot.

    If that doesn't work, you may need to reinstall your phone's OS.
    If I knew where I was going, I might already be there. -- Cross Canadian Ragweed.

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    Re: Pearl Button Not working!

    I've tried to do the battery reset and it's still not working.

    As well, for the OS reloading, I've tried it but the Firmware that I've downloaded off the internet won't work. I'm on T-Mobile and I tried the Loader and it won't pick up my connection to the computer, so I can't reload the OS. What other methods should I try? Or am I doing the reloading wrong. Thanks!

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    Re: Pearl Button Not working!

    I don't know if this is what is happening to you, but a few days ago my Pearl button stopped working and I couldn't scroll vertically through anything with it, only horizontally so I just moved the Pearl button up and down with my thumb for about a half hour and it started to work again.

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    Re: Pearl Button Not working!

    Mine would not scroll up for the last 3 weeks. Tried the take the pearl out and wash in warm water to no avail. The other night I decided that I was going to take the pearl apart. Found a huge load of fuzz on that trackwheel. Not its working perfect. Not easy to get back together. Mark it so you know the way it goes back together. Now it works like new.
    Hope this helps
    ~via BB (wap.pinstack.com)~

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    Re: Pearl Button Not working!

    Thanks a lot for the suggestions. I don't think I'll clean the trackball just yet. becuase that may be pretty dangerous. But the trackball works perfectly in terms of scrolling. The only thing that doesn't work is pressing it down, which is critical for basically everything you do. I have txt messages that I need to read! haha. I think I'll try the OS reloading but I don't think it's working for me. Anyone want to take me step by step on how to do it? I'm confused at the part where you pull the battery out and connect it to the computer, which options>connection settings is he talking about?

    Thanks!

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    Re: Pearl Button Not working!

    Try using the Return Key when you need to click the track ball. That will really work. But the fact that you can't connect to your desktop is what worries me. Do you have Desktop Manager installed. What Version is it?

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    Re: Pearl Button Not working!

    Well it's more that Desktop Manager would just flash on and then disappear as soon as I click on the icon. I have 4.2.2.14
    Last edited by aw0789; 11-18-2007 at 02:07 PM.

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    Re: Pearl Button Not working!

    I just successfully reloaded the OS, but the button is still not working. I think it might have something to do with the connection underneath. Is there a simple way to clean this?

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    Re: Pearl Button Not working!

    Sorry for the multiple posts but I've tried cleaning it and it still doesn't work. I took out the pearl assembly and pressed the button manually with a small screwdriver and it doesn't work. What else can I try?!

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    Re: Pearl Button Not working!

    It may be a hardware and the only thing left is a warranty exchange.

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    Re: Pearl Button Not working!

    hey aw0789, im going the same exact thing, i think it does have something to do with the motherboard of the phone, i've also tried to press that button without the pearl installed. our best bet might be to send it in, if anyone has a better option, i think aw0789 and i could really use it.

    pressing the enter key at the bottom right will access your programs, or some times the spacebar/0 key

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    Question Re: Pearl Button Not working!

    I've had this problem, too-- one day without warning the trackball simply stopped working.

    I can still use it to scroll, but when I press the trackball, the device doesn't respond. Worse, it seems that the device may store each press of the trackball-- it sometimes will fire off messages before I finish writing them, call people in my address book and open applications as if I had pressed the trackball, even though I have not done so recently.

    None of the suggestions I received from my carrier, T-Mobile, helped at all. I removed the battery and did a "hard" reset. I installed new software. My problems persisted. Unfortunately, the problem developed about one week after my one-year warranty expired, so I am not eligible for a handset replacement although I am handcuffed to a service contract for another year.

    The workaround, using the return button in place of pressing the trackball, worked for a while but lately that has problems, too. Today, for example, I was attempting to add an address book contact for a person I had called and when I opened the call log to do so, the phone repeatedly dialed the person's number, even though I had not selected that option from the menu.

    The Pearl was my first Blackberry and will very likely be my last. I think the design is great, but I can't believe how quickly the phone has fallen apart (one year) and the absence of any kind of hardware or software fix from RIM-- I would expect them to stand behind their devices.

    If anyone has any other suggestions, I'd love to hear them. Poking around the board, I was impressed by the ingenuity of many of the fixes.
    Last edited by africa0; 11-26-2007 at 10:45 PM. Reason: spacing

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    Re: Pearl Button Not working!

    africa

    have you tried any of the cleaning tips? may be that you simply have a piece of lint under the trackball and a little compressed air might solve your problem!

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    Re: Pearl Button Not working!

    Quote Originally Posted by GaryF View Post
    africa

    have you tried any of the cleaning tips? may be that you simply have a piece of lint under the trackball and a little compressed air might solve your problem!
    no, i haven't tried that. since i don't have a problem scrolling, i figured dirt under the trackball wasn't the issue. still, i don't have anything to lose, so i'll probably give it a shot. thanks.

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