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In one area of the town I live in, the Pearl will not accept incoming ... BlackBerry Pearl forum

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    jurdoc92's Avatar
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    Pearl not accepting calls, but can call back immediately

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    In one area of the town I live in, the Pearl will not accept incoming calls. The fact that someone is calling shows up, but immediately shuts down. Thereafter, I receive a missed call notification on the screen. I have "wiped" the Pearl with TMO BB support and upgraded software. Still would not work. TMO sent me a replacement, and the replacement does the same thing. It was only after I received the replacement that I noticed it was only in a few mile radius that this happens (area of my kids school and where I am living on a temp basis until our house is built). We have two other TMO phones (Motorola and a Samsung) that do not have this problem. TMO store tells me it is the phone; TMO support says it is the area. I have at least three bars on the phone when this problem occurs. I can call the person back...so I can dial out, just not receive....What gives? Any ideas?
    Last edited by jurdoc92; 09-11-2007 at 11:42 AM.

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    Re: Pearl not accepting calls, but can call back immediately

    ~via BB (wap.pinstack.com)~so when you actually receive the call...what does the phone do? Like does it show you have a call for just a second and then say you have a missed call?

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    Re: Pearl not accepting calls, but can call back immediately

    Exactly. The caller ID shows up for less then a second, then before you could even answer, the caller id goes away, and then the missed call screen shows up.

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    Re: Pearl not accepting calls, but can call back immediately

    I have been having the same problem. It seems to me it only happens in certain areas (my house...grrr ). I have went through 4 replacements, and none of them have fixed this problem. Figured it might have been something software related...but dont think so..

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    Re: Pearl not accepting calls, but can call back immediately

    What other applications are you using on the phone. This has happened to me when I was using a certain app and tried calling myself. It would only come through when I hung up the phone. If you're receiving data or your connections are busy I have found this to happen.

    The app I was using was EQO. Safe to say it got deleted immediately. I could be wrong, just let us know.

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    Re: Pearl not accepting calls, but can call back immediately

    None. The second Pearl, I unpacked from the box, put my SIM, battery, and SD card in, and called. I should mention that I have put my SIM in the MOT and Samsung, and everything was fine. I put the Samsung sim in the Pearl, same problem was there. A retail store was good enough to swap the sim card, but that did not help.

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    Re: Pearl not accepting calls, but can call back immediately

    then it could be a coverage issue.

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    Re: Pearl not accepting calls, but can call back immediately

    ~via BB (wap.pinstack.com)~that's probably safe to say. Do you have any other wireless electronics that could be affecting this inside of your home or on you?

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    Re: Pearl not accepting calls, but can call back immediately

    It has happened inside the house, outside the house, and in my car within this "area". Car was shut off at the time. A former neighbor has TMO and complained she could not make calls at the school. Again, I can make calls; just won't receive -- and it is just the Pearl. The Mot and Samsung work fine everywhere within this area though. If I want to switch models, I have been told by TMO that I have to have had three phones before they will consider. I guess I should just wait until I move and see if there is a problem there. If not, the fact I cannot get cell calls at the in-laws is a good excuse not to go there

    I guess the short answer is: there are no electronics that I am aware of.
    Last edited by jurdoc92; 09-11-2007 at 06:26 PM.

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    Re: Pearl not accepting calls, but can call back immediately

    Signal boost....OK, a t-mobile blackberry specialist said this is probably what my area needed, but they are not actually going to do that, are they???

    I can't explain it, but today, the Pearl decides to ring!!! If they did, now that is customer service!

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    Re: Pearl not accepting calls, but can call back immediately

    Here is some info that may or may not pertain to this situation...

    Many people have come to me with the same situation, none BB however. On there phone they had call forwarding set, or they had a block so no calls would come through at all, and the phone would let them know someone is calling, but it would quickly end the call.

    It doesnt hurt to check if there are any settings on your BB that may be causing this, call forwarding, etc...

    Good luck, and I hope this gets resolved soon.

    This does sound like its your area, however you never know.

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    Re: Pearl not accepting calls, but can call back immediately

    ~via BB (wap.pinstack.com)~maybe its a coverage thing, but try this anyway. Go to profiles, scroll down to advanced, highlight the profile your using, hit menu then edit. In the edit screen scroll all the way down to the bottom and are if the "do not disturb" is switched to yes. If it is, switch it to no. That will fix the problem. Otherwise its a coverage problem and you agoif contact you service provider and visa them out

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    Re: Pearl not accepting calls, but can call back immediately

    i'm reasonably certain that it's a coverage issue. i'm on tmo, and before i got my pearl, i had a samsung. there was one area of beverly hills i drove through everyday where i would be fully barred-up, but could make or receive any calls. i have a different job now and i don't drive that route anymore, so i can't say what the pearl does in that area. but, i know it was some weird coverage thing. i think we have to accept the fact that cell coverage just isn't perfect.
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    Lightbulb Re: Pearl not accepting calls, but can call back immediately

    Im Pretty positive that its not a coverage or software issue someone in this thread brought it up and ive tried every phone because i sell them and when you have a higher tech or smartphone when you have a program or programs running it slows your phone down and the call isnt actually put through to YOU till its over. In short when programs or high data programs are running calls tend to be a bit laggy

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    Re: Pearl not accepting calls, but can call back immediately

    ~via BB (wap.pinstack.com)~ it would still be laggy when he returns the phone call 2 mins later, so that's not the problem. Try checking your call forwarding, blocked incoming calls, if your on the new tmo OS, make sure your settings are correct for the do not disturb part. Good luck!

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