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Originally Posted by c13tay Thanks Gazar As I said ive downloaded the update to my ... BlackBerry Pearl forum

  1. #16
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    Re: OS update problem

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    Quote Originally Posted by c13tay
    Thanks Gazar

    As I said ive downloaded the update to my pc (in temp dir)

    This is a .exe file

    Are you saying I should open this file ??

    presume I need to do this before I use application loader - I tried app loader but it doesnt recognise the exe file

    Ive double clicked the .exe file - an install wizard starts but then throws me out cos I need admin rights for our network
    You still need to install the upgrade to your PC, did you get your IT to allow this ??

  2. #17
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    Re: OS update problem

    Just looked at the Help on the BB website

    it says

    Update BB device software

    1. Close desktop manager - done

    2. download device software - done

    3. double click the BB device software setup program file on your computer - cant find one - is this on my PC or is this part of the file ive just downloaded ??

  3. #18
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    Re: OS update problem

    Your problem is you have no BB desktop manager on your company PC !!

    You probably will not be able to install this without admin rights, ( same here)

    If you cannot download the Desktop manager and install the new version then you are wasting your time, just wait until you can get on a PC that allows this .

    Gaz.

  4. #19
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    Re: OS update problem

    I have got desktop manager on my work PC

    Is that different from the "BB device software" the instructions refer to ?

  5. #20
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    Re: OS update problem

    If its the blackberry desktop manager you have on your PC, it it the same thing.

    You will still have to install the upgrade on to that PC before you can download it to your BB.

  6. #21
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    Re: OS update problem

    And you still need Admin rights for that...
    In space no one can hear you scream.

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  7. #22
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    Re: OS update problem

    have got one of the few "understanding" admins coming to look at it tomorrow

    Hopefully it can be sorted.

  8. #23
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    Re: OS update problem

    Job done !!! didnt have to delete vendor file

  9. #24
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    Re: OS update problem

    Glad you got those pesky IT peeps to help you out !!

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