Results 1 to 14 of 14

My pearl is about 4 months old and never had any problems with it....This morning ... BlackBerry Pearl forum

  1. #1
    noahs's Avatar
    noahs no está en línea Stack level 1
    Join Date
    Aug 2006
    PIN/ID
    23D4EB33
    Posts
    5

    Odd Pearl Behavoir

    Advertisement



    My pearl is about 4 months old and never had any problems with it....This morning I received a call, went to pick it up and the keys were unresponsive. The only responsive key was the pearl moving the cursor (not pushing it in). So i decided to do a hard restart....the device just kept restarting over and over and over....all the while the keys were still unresponsive....

    can someone help me? I have no idea whats going on

  2. #2
    kayos72's Avatar
    kayos72 no está en línea Stack level 7
    Join Date
    Oct 2006
    PIN/ID
    ask me
    Posts
    3,504

    Re: Odd Pearl Behavoir

    Welcome to the stacks
    sorry to read of your troubles.
    by hard reset are you sayin the batt out for 30 sec.?
    and when you say keeps restarting are you talking about the hourglass?
    are you getting any errors?
    what happens when you try to run the app loader from the desktop manager?
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  3. #3
    noahs's Avatar
    noahs no está en línea Stack level 1
    Join Date
    Aug 2006
    PIN/ID
    23D4EB33
    Posts
    5

    Re: Odd Pearl Behavoir

    Thanks, ive been a fan of pinstack for awhile, however this is my first post...great site!

    Yea i removed the batt for at least 30 sec, more likely a few minutes. And when i say it continues to restart I mean - It does a full restart, brings me to my welcome page (displaying my messages, missed calls etc) (hour glass was finished) and then turns off and does it all over again...and this doesnt stop!

    I have no seen one error message popup.

    I just dl'd the latest software and currently loading JVM and system software on my pearl. I hope this fixes the problem. What I found most troubling was the keyboad was completely unresponsive - as if it was locked...have you heard of the pearl doing this before?

  4. #4
    kayos72's Avatar
    kayos72 no está en línea Stack level 7
    Join Date
    Oct 2006
    PIN/ID
    ask me
    Posts
    3,504

    Re: Odd Pearl Behavoir

    nope haven't heard of it but you never know. also if you loaded any apps lately that could be your prob!
    post back
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  5. #5
    ct5694's Avatar
    ct5694 no está en línea Stack level 3
    Join Date
    Jan 2007
    PIN/ID
    n/a
    Posts
    307

    Re: Odd Pearl Behavoir

    that happened to me!!!!!!! EXACT SAME ISSUE. i took the battery out and left it alone for a few days. i wass pissed off at my pearl! i ended up installing a new os to see if that resolve the issue. it did..! so try that!

  6. #6
    noahs's Avatar
    noahs no está en línea Stack level 1
    Join Date
    Aug 2006
    PIN/ID
    23D4EB33
    Posts
    5

    Re: Odd Pearl Behavoir

    yea i figured that may be it...and i am a fan of trying out new programs....

    I removed BB weather and BB home today (thought perhaps that was the problem)
    I just hope I can get it back to normal...if not I might have to go purchase the BB Curves (ooooooo)

  7. #7
    ct5694's Avatar
    ct5694 no está en línea Stack level 3
    Join Date
    Jan 2007
    PIN/ID
    n/a
    Posts
    307

    Re: Odd Pearl Behavoir

    let us know what happens after the new os install yes?... i wanna know if your pearl ends up working again like mine-

  8. #8
    noahs's Avatar
    noahs no está en línea Stack level 1
    Join Date
    Aug 2006
    PIN/ID
    23D4EB33
    Posts
    5

    Re: Odd Pearl Behavoir

    sounds good, ill let you know

  9. #9
    noahs's Avatar
    noahs no está en línea Stack level 1
    Join Date
    Aug 2006
    PIN/ID
    23D4EB33
    Posts
    5

    Re: Odd Pearl Behavoir

    So I have a new OS on my pearl....starts up and constant restart has been fixed HOWEVER....my keys are still all unresponsive.

    It asks if I want to run a setup - I can scroll through the choices but not click on any....any ideas?

  10. #10
    kayos72's Avatar
    kayos72 no está en línea Stack level 7
    Join Date
    Oct 2006
    PIN/ID
    ask me
    Posts
    3,504

    Re: Odd Pearl Behavoir

    sorry to leave ya noah I actually had a little work to do. it sounds like an equipment prob. hang out and see if others had any other thoughts. may have to be replaced
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  11. #11
    missymd48's Avatar
    missymd48 no está en línea Stack level 2
    Join Date
    Apr 2007
    PIN/ID
    24AC9474
    Posts
    64

    Re: Odd Pearl Behavoir

    I've had my Pearl for over 6 months and sometimes my keys are unresponsive. I would just take out the battery for a few minutes and it would reset itself. Maybe you should take it in to get serviced. Sorry, that I'm not much help.

  12. #12
    Rcbjr's Avatar
    Rcbjr no está en línea Stack Pro
    Join Date
    May 2006
    PIN/ID
    PM - Ask
    Posts
    14,848

    Re: Odd Pearl Behavoir

    Quote Originally Posted by noahs
    So I have a new OS on my pearl....starts up and constant restart has been fixed HOWEVER....my keys are still all unresponsive.

    It asks if I want to run a setup - I can scroll through the choices but not click on any....any ideas?
    If this occurs after a successful Reload of the OS, it might just be a hardware problem.
    You can either try to get a replacement now through a warrantee exchange with your carrier, or you can try one more thing to correct it if you want.

    Try this:

    Complete Wipe abd reload from the start

    1. Start by Downloading and installing JL_Cmder, see that link for instructions.
    2. Download and execute on your PC the latest software for your Model BB. See this thread for links to the sofware download site for your carrier, Blackberry OS Software links (by carrier).
    3. Connect you BB to you PC
    4. Open JL_Cmder,
    5. Select the Wipe Option (5)
    6. Follow the instructions in this thread very carefully, How To: ReInstall OS When Computer Won't recognize The Device Is Connected
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

  13. #13
    kayos72's Avatar
    kayos72 no está en línea Stack level 7
    Join Date
    Oct 2006
    PIN/ID
    ask me
    Posts
    3,504

    Re: Odd Pearl Behavoir

    Thanks RC hopefully that works!
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  14. #14
    ct5694's Avatar
    ct5694 no está en línea Stack level 3
    Join Date
    Jan 2007
    PIN/ID
    n/a
    Posts
    307

    Re: Odd Pearl Behavoir

    yeah......forgot to mention that i did the install of the new os and after i did the install...same issue as you, it would scroll but i couldnt select a choice of run set up/remind me later/etc ...i took the battery out for like an hour and checked up on it again. then when i put the battery in it worked an hour later.... try that!?


    its been working great since that day, which was a couple months ago. and plus the new os stopped my messages emails and call logs from deleting.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •