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I was recieving email fine up until about a week ago. I can send emai ... BlackBerry Pearl forum

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    benbev's Avatar
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    Not recieving email!!! Help

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    I was recieving email fine up until about a week ago. I can send emai and I am recieving (text sms) messages can. Is there something in the settings I may have changed by mistake? Been messing with it for a few days but still no email.

  2. #2
    cp6169's Avatar
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    Re: Not recieving email!!! Help

    Hello, sometimes you need to resend your service books. The emails you aren't receiving, are they from your personal account or work email?

  3. #3
    benbev's Avatar
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    Re: Not recieving email!!! Help

    Personal account. Not dure how to resend the service books

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    Re: Not recieving email!!! Help

    benbev, Welcome to PinStack.

    First step, Go to Options/Advanced Options/Service book and Delete the service book(s) for the Account(s) that no longer receives email. Then from the Options/Advanced Options/Host Routing Table menu, Select Register Now. After you get the Registration Message from the Network, do a Cold Reboot (Battery Out, wait 15-30 sec, Battery Back in). Go back and check if your got the new Service Books replacing the one(s) you deleted.

    If that doesn't work, log in to your BIS account and find the Send Service Book button and click it.

    Let us know if there is anything else we can do to help with this problem or your BB.

    Rcbjr
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    Re: Not recieving email!!! Help

    I did everything received the registration message took the battery out but there was nothing about the gmail account in the service books and the gmail folder was gone from the dock.

  6. #6
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    Re: Not recieving email!!! Help

    Do you have a "Setup Internet Email" icon on your BB?
    Go to that then when the page loads go to "service books", then go to "send all".

    Or you can login here from your PC:
    http://www.t-mobile.com/bis/
    And resend your service books from there.
    Last edited by EvolutionCSR; 12-10-2006 at 01:02 AM.


  7. #7
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    Re: Not recieving email!!! Help

    Just did it...says i should start receiving emails in 20 mins. I'll be back to tell you the status. Thanks for the help everybody!

  8. #8
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    Re: Not recieving email!!! Help

    Just receive about 200 emails. Thanks again!

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    Re: Not recieving email!!! Help

    benbev,

    Glad dfc got that fixed for you.

    Rcbjr.
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