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hey guys (and gals) have a question for ya. new at&t red pearl owner/data plan/ ... BlackBerry Pearl forum

  1. #1
    xhondarc51rider's Avatar
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    newbie question

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    hey guys (and gals) have a question for ya. new at&t red pearl owner/data plan/ all that fun stuff. whenever i use the desktop manager to load an application onto my pearl, it wipes my internet browser and my WAP browser clean off my pearl. (most recently 'blinkberry') any ideas why this keeps happening? and thanks to all for the great info on how to restore my pearl otherwise id be out of luck!! also for all the thems, pics, etc.

  2. #2
    LaTuFu's Avatar
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    Re: newbie question

    You have the Corrupted Desktop Manager that came with your Phone.

    You will need to download the Desktop Manager 4.2 SP1 or SP2 to your desktop.

    Chances are it has fotched your OS too, so you should go ahead and upgrade the OS to the current AT&T .96 version.

    The link to the AT&T download site is here.

    The steps you need to follow are:

    Go to the Blackberry Software downloads section.
    Download Desktop Manager version 4.2, SP1 or SP2
    Install to your desktop.
    Then:

    1. Run Desktop Manager, make a backup of your phone.
    2. Go to the Phone and Device Support site, find the Blackberry Software Downloads link. Download the "Red AT&T and Maine Slate 8100c" OS to your PC Desktop.
    3. Run the install file from your desktop, follow the prompts.
    4. Connect your Pearl to the PC, run Desktop Manager. You will be prompted to upgrade, click Yes.
    5. Allow the phone to upgrade. This WILL take a long time, 15-20 minutes is not unusual. Don't worry, it is working properly. You will get a white screen with spinning hourglass while this is going on. Allow the phone to finish updating, it will reboot itself at the end of the process.
    6. Welcome your Browsers back.
    Last edited by LaTuFu; 07-12-2007 at 10:27 PM.

  3. #3
    xhondarc51rider's Avatar
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    Re: newbie question

    thanks alot d@@$ corrupt files !!

  4. #4
    LaTuFu's Avatar
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    Re: newbie question

    LOL. No worries. Its a pretty easy fix. We'll get you back on track if you have any hang ups. Just follow the steps carefully, you'll be fine.

  5. #5
    jgirly2's Avatar
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    Re: newbie question

    Just stopping in to say welcome 2 the stacks...

    Hi La!!

    ~via BB (wap.pinstack.com)~

  6. #6
    fritillaria's Avatar
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    Re: newbie question

    Quote Originally Posted by xhondarc51rider
    hey guys (and gals) have a question for ya. new at&t red pearl owner/data plan/ all that fun stuff. whenever i use the desktop manager to load an application onto my pearl, it wipes my internet browser and my WAP browser clean off my pearl. (most recently 'blinkberry') any ideas why this keeps happening? and thanks to all for the great info on how to restore my pearl otherwise id be out of luck!! also for all the thems, pics, etc.
    The same thing happened to me with my new red att pearl last month. You'd think the folks that sold it to me would have warned me, as it is a known issue! Ah well. All the information you need to fix it is on pinstack...it actually wasn't too big a deal.

  7. #7
    fritillaria's Avatar
    fritillaria no está en línea Stack level 2
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    Re: newbie question

    for more info on how to fix your issue, see this link in the general bb forum:

    http://blackberryforums.pinstack.com...handhelds.html

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