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I am having 2 problems. I am with tmobile service, and i can't receive picture ... BlackBerry Pearl forum

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    aerussell29's Avatar
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    Question new user, help please!?!?!

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    I am having 2 problems. I am with tmobile service, and i can't receive picture messages on my phone. Instead i get a text message telling me to go to tmobilepictures.com website and log in and check it there. is there anyway to receive the actual picture in the message on my phone, like on my previous phone? Also, when i try to sync with my outlook address book, it will export from my phone to outlook no problem, but will not move the contacts from outlook to my phone, i get a box that says writer error. Any help would be greatly appreciated!

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    Re: new user, help please!?!?!

    try this for your MMS - Options--->MMS--->Automatic Retrieval is set to "Always"

    as for the sync issue, did you set everything up thru the configuration tab?

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    Re: new user, help please!?!?!

    ~via BB (wap.pinstack.com)~
    Do you have a BB-Plan? If not youre not able to receive MMS on the BB.

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    Re: new user, help please!?!?!

    If you didn't get a Blackberry Data Plan when you bought your phone, it won't send the pictures to you in the MMS message.

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    Re: new user, help please!?!?!

    peterhill, tmo just added a plan to allow tzones and mms through the bb without a data plan.
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    Re: new user, help please!?!?!

    for your MMS issue, try requesting your service books again...

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    Quote Originally Posted by kayos72
    peterhill, tmo just added a plan to allow tzones and mms through the bb without a data plan.
    Well, you miss the 't' ;-)

    Is this a standard or has this enabled by TMO?

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    Re: new user, help please!?!?!

    I sorry bout that the t and all
    i think it's added automagicaly if you don't have a bb data plan, just give them a call.
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    Quote Originally Posted by kayos72
    I sorry bout that the t and all
    Youre vorgiven :-)

    Quote Originally Posted by kayos72
    i think it's added automagicaly if you don't have a bb data plan, just give them a call.
    The thing is that this didn't affect me cause I'm on TMO Germany and here it will only work with the BB-Plan

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    Re: new user, help please!?!?!

    oh ok, good to know
    thought they would do it accross the board, made sense to me but I stand corrected!
    thanks
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    Quote Originally Posted by kayos72
    oh ok, good to know
    thought they would do it accross the board, made sense to me but I stand corrected!
    thanks
    Youre welcome

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    Re: new user, help please!?!?!

    Yes, i do have a BB data plan on my phone, and i changed the settings as advised in the first response, and I still can't get pic messages to my phone. And i did try to sync thru the configuration on my desktop manager, but still no luck. My calander and everything else updates fine, it's just the contacts I'm having trouble with. Don't know if it matters, but i'm using outlook 2007.

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    Re: new user, help please!?!?!

    and...perhaps i should already know this, but...request service books again? i'm not quite sure what that means... i may be showing my ignorance, but..... thanks for any help i can get

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    Re: new user, help please!?!?!

    If you want to resend the service books, log into your TMO account and then you to where you setup your emails. There should be a link called service books. Click it then it will give you the option to send them.

    Also if you have the Set up Internet E-mail icon on your phone click that it will bring you to your BIS page and you can send it from there too.

    Good luck
    ~red

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    Re: new user, help please!?!?!

    Mms has to be configured by the device. You will need to send a an mms first and then you should be able to receive pictures. Good luck!~via BB (wap.pinstack.com)~

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