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Well, I received my first Blackberry yesterday and after charging it up like the intructions ... BlackBerry Pearl forum

  1. #1
    SteveL1's Avatar
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    New Pearl arrives.................with a blank white screen!

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    Well, I received my first Blackberry yesterday and after charging it up like the intructions say, I turned it on for the first time and wah la, nothing!

    Called the 800 # for help and after 20 minutes was told that they will be sending me a new one with a return authorization for this one. :cry: No icons, no ring tones, no nothing!!!!! We pulled the battery & the SIM card. She tried a few things and still nothing. I was really disapointed that I could not just go to a Cingular store and get this exchanged but it was not an option. So now I'm out a cell phone for a day or so as I transfered my # from Verizon and that phone is now dead.

    I hope this is not a sign on how my Blackberry experience is to be.

  2. #2
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    Re: New Pearl arrives.................with a blank white screen!

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    Hmm. It came sans an operating system. Nice. You *could* have probably reinstalled the OS. We would have helped

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    peterbabiy's Avatar
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    Re: New Pearl arrives.................with a blank white screen!

    Ha ha Im sorry for u and your phone but its just funny!!! No worries, dude it i'll be fine, just get enough patience for the new phone.

    In future, if u ever need any help, I advise u ask PinStack before u ask any of those reps or workers

  4. #4
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    Re: New Pearl arrives.................with a blank white screen!

    Quote Originally Posted by cherrichiodo
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    Hmm. It came sans an operating system. Nice. You *could* have probably reinstalled the OS. We would have helped


    How could you have helped if it won't do anything? I don't understand.

  5. #5
    cherrichiodo's Avatar
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    Re: New Pearl arrives.................with a blank white screen!

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    It came without an operating system. All you'd need to do *more than likely* is download the os from blackberry to your pc and launch app loader to install on your device. Really sounds harder than it is.

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    peterbabiy's Avatar
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    Re: New Pearl arrives.................with a blank white screen!

    Cherri is right

  7. #7
    sjy's Avatar
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    Re: New Pearl arrives.................with a blank white screen!

    right, this has just happened to me - where exactly do i search for the os for the pearl?

    thx

  8. #8
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    Re: New Pearl arrives.................with a blank white screen!

    sorry it wont work i had the same prob send it back... reinstalling the os wont do a damn thing

  9. #9
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    Re: New Pearl arrives.................with a blank white screen!

    what is an OS

  10. #10
    chickeneye's Avatar
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    Re: New Pearl arrives.................with a blank white screen!

    operating system

  11. #11
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    Re: New Pearl arrives.................with a blank white screen!

    don't be so short with the people here..i had a total failure of my OS.... white screen.... would get to the loading screen a just freeze the members here are extremely knowledgeable, and guided me through the steps to wipe/reload the phone...which saved me sending it in and being out of a phone. All in all..be patient and ask the people here the next time you have a problem 99.9999 percent of the time the members here will have a much more detailed explanation of why your phone is acting this way, and much more importantly... how to fix it.

  12. #12
    Cisco Kidd's Avatar
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    Re: New Pearl arrives.................with a blank white screen!

    ~via BB (wap.pinstack.com)~
    I don't know why you couldn't to a store front I did and they gave a new phone. I ouder it on line at att and it work for a day I call the 800 number and they tried to fix it but couldn't they told me they would send me a new one. I ask if I could do this at the store they only at a corp. Sore it could be done so the gave me a corp. Store address and boom.... New working phone in 3min

  13. #13
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    Re: New Pearl arrives.................with a blank white screen!

    ~via BB (wap.pinstack.com)~ sorry spelling wrong & typing to fast but you get my drift.....

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