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I just bought a pearl about 2 weeks ago and just barely got around to ... BlackBerry Pearl forum

  1. #1
    itsalmosteasy's Avatar
    itsalmosteasy no está en línea Stack level 1
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    New need DM help

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    I just bought a pearl about 2 weeks ago and just barely got around to installing DM on my computer. I can't get DM to detect my phone. I go to Options/ connection settings and click detect but it says device not found. Any ideas? Did I install DM right? It asked a lot of questions I didn't know so I guessed.

  2. #2
    beeshabo's Avatar
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    Do you have the latest DM? 4.5 or 4.3?

    You can download the latest HERE!

  3. #3
    beeshabo's Avatar
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    You can also try rebooting your PC/Comp, just in case, I had to do that when I first installed the DM.....it can be funny like that!

  4. #4
    GaryF's Avatar
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    Several problems can cause this. Are you using the cable that came with your device (try another cable just to be sure). Also the works better directly connected to your PC instead of using a hub. If you have a laptop check to make sure your power settings dont power down the usb ports when not in use.

    Does yor PC detect your device? Does it show up under the Device Manager?

    You may indeed need to reinstall desktop manager, but you may also first try reinstalling the USB drivers. These are available at the same link from my blog that you find desktop manager.
    BlackBerry® Certified Support Specialist
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  5. #5
    itsalmosteasy's Avatar
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    Is this- Desktop Manager 4.5.0 B16 English - With Media Manager what I want to download?

  6. #6
    itsalmosteasy's Avatar
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    Yes I am using that cable that came with it. I have a PC and have the cable plugged into a usb in the front of the case.

    PC does not detect it nor does DM. The usb port works cuz I use it all the time.

  7. #7
    GaryF's Avatar
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    You might try installing the USB drivers and see if that helps....DM takes a long time (and you need to uninstall the current version on your PC first). USB drivers are on the same pull down menu as desktop manager:

    Download Desktop Manager from RIM (I still prefer 4.3 over 4.5)
    BlackBerry® Certified Support Specialist
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  8. #8
    itsalmosteasy's Avatar
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    I think I have 4.3 right now but how do I know for sure?

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