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I've had my Blackberry Pearl for a bit over a month now, I was just ... BlackBerry Pearl forum

  1. #1
    silentcorp's Avatar
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    New Blackberry Pearl - Backlight doesn't turn on...

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    I've had my Blackberry Pearl for a bit over a month now, I was just on vacation in Denver and was using it normally for emailing and texting. An hour later I picked up the phone and noticed it wasn't on - looking closer (under direct sunlight) I realized it was indeed on just the backlight wasn't on!

    I checked under the screen/display options and the backlight was set to turn off after 30 seconds and was set to 100 percent brightness.

    Is this thing broken? Or is there some magic key combo that turns the backlight on/off that I don't know about? Thanks a ton for any help, I'm thinking I may need to call AT&T's warranty dept tommorow.

  2. #2
    cherrichiodo's Avatar
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    Re: New Blackberry Pearl - Backlight doesn't turn on...

    have you tried a battery pull yet?
    take battery out, leave out for 30 seconds, replace... see if that helps

  3. #3
    silentcorp's Avatar
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    Re: New Blackberry Pearl - Backlight doesn't turn on...

    Wow, thanks for the prompt reply! I actually left the battery completely unplugged for the entire plane ride back home (over 2 hours) and it still isn't working. Ah well, I love the thing so I'll probably just have to go through the warranty hastle! Thanks again!

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    Re: New Blackberry Pearl - Backlight doesn't turn on...

    Take out the battery,
    Take out the SIM card,
    Take out the memory card.
    Now gently use a can air duster to clear debris from metal contacts and circut board.
    Install the cards back and make sure it is seated right, put battery on. Check for backlight status.
    Now under the trackball, right bottom corner. Use air duster to clear debris from sensor.

    I was so mad when this happend to me and this is what I did to fix problem. So far still the same bb from oct. 06.

  5. #5
    silentcorp's Avatar
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    Re: New Blackberry Pearl - Backlight doesn't turn on...

    I just went out and purchased a can of air-duster. I went through all of your steps and still it doesn't turn on (the backlight.) Ah well, off to the store tommorow to see if I can get a simple exchange!

  6. #6
    smthkat789's Avatar
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    Re: New Blackberry Pearl - Backlight doesn't turn on...

    Ok, try this.
    Take out the battery and sim card.
    Now only put the battery in, leave the sim card out.
    Does the backlight come on?
    If it does then reseat the sim card and make sure its lined up and locked tight.
    If no backlight then a conflict occurred with the os software.

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