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Hey everyone. I recently ported my number from Nextel over to T-Mobile to get the ... BlackBerry Pearl forum

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    Question New BB, Just Ported, No Email Yet?

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    Hey everyone. I recently ported my number from Nextel over to T-Mobile to get the Pearl. Unfortunately I still haven't been able to set up my BB e-mail or anything else:cry: . The CSR told me that it takes up to 72 hours for them to "put it in the system", whatever that means. Did anyone else have this problem? Thanks.

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    williamlc21's Avatar
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    Re: New BB, Just Ported, No Email Yet?

    Have you tried going to options-advanced options-host routing tables-register now? It can take some time but this speeds up the process a little
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    Re: New BB, Just Ported, No Email Yet?

    Ports generally take 24-48 hours. Most CSR will tell you 72 just to be safe. How long has it been since the actual activation of the T-Mobile phone?
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    Re: New BB, Just Ported, No Email Yet?

    I agree...I was told just about the same thing when I switched from Sprint to Verizon.

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    Re: New BB, Just Ported, No Email Yet?

    Quote Originally Posted by I7oobie
    Ports generally take 24-48 hours. Most CSR will tell you 72 just to be safe. How long has it been since the actual activation of the T-Mobile phone?
    It was activated on Monday in the afternoon.
    ..::simpLexity::..

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    Re: New BB, Just Ported, No Email Yet?

    ~via BB (wap.pinstack.com)~
    In my experince the porting doesn't take as long as the BB plan taking effect. It can take up to 72 hours before it is provisioned on your account. I have also noticed that doing what william said does seem to speed up the process somewhat.

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    Re: New BB, Just Ported, No Email Yet?

    mine worked right away... has your pin been released from tmo yet? i hate when they dont release it!!! i switched from tmo to cingular...

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    Re: New BB, Just Ported, No Email Yet?

    The OP is porting from Nextel to T-Mobile not from T-Mobile to someone else.

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    Re: New BB, Just Ported, No Email Yet?

    ~via BB (wap.pinstack.com)~

    And porting a phone number should have no effect on the data side.

    Have you registered your PIN with a BIS account yet?

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    Re: New BB, Just Ported, No Email Yet?

    well most likely his data wont work if his number wont work because you arent able to sign into my tmo because the system wont recognize his number and you have to sign in to my tmo to go to BIS

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    Re: New BB, Just Ported, No Email Yet?

    the problem is Tmobiles provisioning IS DOWN... I have been on the phone with all day. Most of the time it happens right away but there having problems with RIM right now and have been for the last 12 hours. Its a pain in the butt I know I have talked to 9 different CS reps today all say the same thing untill this problem with provisioning is fixed all new customers and people that made major changes such as number changes and that sort are screwed for a while. Its been almost 24 hours for me and still I cant log into tmobiles BIS...
    hopefully tomorrow mornig it will be fixed and running.... In the mean time you will get an error 404 when you try and sign onto your bis account or the handheld will say there was an error
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    Re: New BB, Just Ported, No Email Yet?

    Quote Originally Posted by trigga15
    well most likely his data wont work if his number wont work because you arent able to sign into my tmo because the system wont recognize his number and you have to sign in to my tmo to go to BIS
    For the record, Trig, I am a woman .

    meanwhile, hour number 72 is fast approaching and still I have no been able to set up my e-mail. I don't really know what all this BIS and PIN jargon is about, sorry-noob . I do have the BB add-on (which i think is BIS), and my BB messenger works (PIN). If I'm wrong, plz correct me and feel free to translate.
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    Re: New BB, Just Ported, No Email Yet?

    You now have to call T-mobile and ask them to make a service ticket and they will send you to the advanced department. Once there they get your info and send you a text saying everything is up and working again. I know this is a pain and its not normaly like this but if you signed up or made major changed will there provisioning tool was down this is the only way to go. I called at 9:00am this mornig and Im still waiting for my text message! this is so frustrating I know I ready to just give up on this since I have not had email for 3 days now and Im hating the world
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    Re: New BB, Just Ported, No Email Yet?

    ugh that sucks! well, i guess ill be calling after work. thanks so much for the help tho guys!
    ..::simpLexity::..

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    Re: New BB, Just Ported, No Email Yet?

    hey abandoning nextel is a crime

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