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Hello all, I just received me pearl a month ago and while I do love ... BlackBerry Pearl forum

  1. #1
    Fun Hole's Avatar
    Fun Hole no está en línea Stack level 1
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    new and have some questions PLEASE

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    Hello all,

    I just received me pearl a month ago and while I do love it (its my first blackberry) it seems to drop service when I'm using the web browser, as soon as I close the browser I regain my connection.
    Is there anything I can do to help with this? It is the primary reason I chose blackberry,

    Any help or comments would be appreciated!

  2. #2
    peterbabiy's Avatar
    peterbabiy no está en línea Stack level 5
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    U know I had exactly the same thing and I've called them a few times until there was nothing they could tell me but to get an exchange. Thats what I did and u know what, it works good now. Sorry cant tell you anything better. But hey you might want to try formatting and reinstalling your operating system.

  3. #3
    reddog187's Avatar
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    with my knowledge I think you can only use one at a time. surfing or talking on the phone. That's what I was led to believe.

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    reddog187's Avatar
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    yea just tried it. I went into opera and started a search on google and then dialed my voice mail. The data connection paused as I was listening to my voice mail. But once you go back to the browser it'll pick up right where it left off.

  5. #5
    EvolutionCSR's Avatar
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    Yes as reddog said you are supposed to only be able to use one at a time, data or voice or vice versa.

    For example when I get a phone call my IM signs off, or goes invisible after the phone call my IM automatically signs back on.


  6. #6
    Rcbjr's Avatar
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    Fun Hole, Welcome to PinStack.

    Do you lose your connection as soon as you open the browser and can't go to any internet site? Is this the problem? What does it drop to, gprs/edge or GSM?

    Let us know if there is anything else we can do to help with this problem or your BB.

    Rcbjr
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