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Okay, heres the situation. My BB was connected via the USB cable and I was ... BlackBerry Pearl forum

  1. #1
    dustblaaze's Avatar
    dustblaaze no está en línea Stack level 1
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    Need help. Everything deleted on my BB.

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    Okay, heres the situation. My BB was connected via the USB cable and I was trying to put some pictures I took on my hard drive. It kept on asking for a password when I opened Desktop Manager. I forgot my password and tried 10 times and it failed. Suddenly I see my BB turning off on its own. I turn it back on and everything was deleted. All my contacts, texts, ringtones, and even the Tmobile myfaves is gone. I didn't think that failing to guess the password would totally delete everything on my BB. Any suggestions? This really sucks especially because I had so much stuff on the phone. Any help is appreciated.

  2. #2
    synik103's Avatar
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    Re: Need help. Everything deleted on my BB.

    I know it won't help you get your pics back, but you should be able to restore an old backup to get everything else.

  3. #3
    dustblaaze's Avatar
    dustblaaze no está en línea Stack level 1
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    Re: Need help. Everything deleted on my BB.

    I tried doing a restore and it said I needed a backup file. Unfortunately, I have no clue where that is. Is that the only way? Is there some kind of phone reset like the Treo where I could get my data back?

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    reddog187's Avatar
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    Re: Need help. Everything deleted on my BB.

    Quote Originally Posted by dustblaaze
    I tried doing a restore and it said I needed a backup file. Unfortunately, I have no clue where that is. Is that the only way? Is there some kind of phone reset like the Treo where I could get my data back?
    Yea sorry man, unless you did a backup recently then you don't have a backup file. Everything is lost.

  5. #5
    dustblaaze's Avatar
    dustblaaze no está en línea Stack level 1
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    Re: Need help. Everything deleted on my BB.

    AWWWWWWWWWWW! Oh well, it's just gonna be a pain getting all those phone numbers back. Thanks for the help though.

  6. #6
    EricaJ1073's Avatar
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    Re: Need help. Everything deleted on my BB.

    To find your backup if one has been done (and restore it to the device), do the following:

    Open Desktop Manager.
    Connect the BB.
    Enter password if prompted for it.
    Click on Backup/Restore icon.
    Click on Restore.
    Click on the BlackBerry folder.
    Click the Backups folder.
    Look for and highlight the following information if you have done a backup before:
    "File name: Backup-(2007-07-13)
    Click Open.

    This should begin the restoration process.


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