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Ok so this morning my husband called me and instead of it being his picture ... BlackBerry Pearl forum

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    TanBucsFan's Avatar
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    My fav's problem

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    Ok so this morning my husband called me and instead of it being his picture and name, it was his sister's that came up...so now when i look at the my fav's circle his sister's space is blank and I can't click on it...but if I go to save her picture again to that spot, it has her name, and my husband's picture...I change it and save it and go back to the my fav's screen and it's still showing up as blank, then I go back to save her picture again and in that screen it shows up correct....so I don't know what the heck is going on lol HELP!!

    I have removed the battery and rebooted twice, that did not help.

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    SonikAMD's Avatar
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    Re: My fav's problem

    There's something screwy with the myfaves software. I've had this problem like five times now. I find that messing with the order fixes it but is kinda a pain to get it right. I'm betting, tho you may not see it, your sisters myfave icon is atop you husbands. I really wish t-mo would address this problem.

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    blackninja's Avatar
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    Re: My fav's problem

    I had this problem exactly (down to the blank bubble that couldn't be selected) and the only solution was to backup the BB and then wipe it, resend the service books and myfave software (happens automatically after wipe) and then restore my settings.
    before you do all that go online to tmobile.com and check to make sure your fave5 are still there and no one has accidently been kicked. once you confirm it's correct, then wipe the BB and when it's done and powers back on (and you turn on the radio), the fave5 will redownload correctly and you'll be good to go.

    goodluck!

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    Re: My fav's problem

    ~via BB (wap.pinstack.com)~

    Ugh I gotta go thru all that crap lol. Well thank you, ill have to try that later and see if it works.

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    Re: My fav's problem

    it will, just sucks how long the process is.

    I still don't understand why the fave5 software is so buggy.. is it that difficult to create a program that only allows 1 change per month to 5 slots, that's sync'd to an online server?

    They should hire a few ppl off this board to shape it up.

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    srl7741's Avatar
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    Re: My fav's problem

    Quote Originally Posted by blackninja
    it will, just sucks how long the process is.

    I still don't understand why the fave5 software is so buggy.. is it that difficult to create a program that only allows 1 change per month to 5 slots, that's sync'd to an online server?

    They should hire a few ppl off this board to shape it up.
    haha that's good.

    But then MyFav's would be more than 5 and it would be crazy

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    moses2628's Avatar
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    Re: My fav's problem

    Had the same problem with my pearl. Backed it up, wiped it clean, resent books, and it fixed the problem as well!

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    Re: My fav's problem

    When you wipe everything out it doesn't affect your ringtones does it?

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    srl7741's Avatar
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    Re: My fav's problem

    Quote Originally Posted by TanBucsFan
    When you wipe everything out it doesn't affect your ringtones does it?
    It should not effect anything stored on your memory card, unless of course you wipe the memory card also.

    When you wipe the handheld everything is gone and will need put back on after you get back up and running. It puts the phone back to the day you first turned it on.

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    Re: My fav's problem

    Quote Originally Posted by TanBucsFan
    When you wipe everything out it doesn't affect your ringtones does it?
    I had the exact same problem. Called Tmob, referred to the BB specialist who talked my through a backup and limited wipe (she thought that some setting in MyFaves was messed up and didn't want everything restored). I had to redo my RTs and MyFaves photos was all I think. Hasn't happened since.
    BB Pearl, Seidio rubberized case.

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    Re: My fav's problem

    I had the same problem. I called Tmob and the only way to fix it was to wipe it clean and start over what a pain.

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    Re: My fav's problem

    guess I know what I'll be doing tonight:cry:

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    Re: My fav's problem

    Quote Originally Posted by TanBucsFan
    guess I know what I'll be doing tonight:cry:
    *comfort pat on back*

    after the first wipe, the future ones seem a lot quicker and less bothersome. it's also a much nicer solution than having to mail your bb in for replacement/service. most phones don't really give you the option to do 99% of the fixes yourself.

    a positive is, the wipe isn't a true total wipe. I say that in the sense that you won't lose your 3rd party apps or your current OS version. once the wipe is complete and you run the restore through the dm, you will have lost about 2 hrs at most.

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    Re: My fav's problem

    ~via BB (wap.pinstack.com)~hi all I've had this problem ever since I got my pearl back in December. I called T-mobile over and over about this and they could never help me with this. So being the technical person I am I sat down with my pearl and figured something out and it works for my pearl every time this happens. I used to try rearranging the my favs order because I found that worked twice before but the third time this happened to me it didn't fix it. I found that if you delete the assigned icons from your my favs folder and take out the battery then reboot your pearl all of your my favs will be there but without icons assigned to them. Then just reassign icons and your back to normal. Still not sure why this happens though. I hope this helps.

    d
    FiL

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    Re: My fav's problem

    I have seen this bug described in several places.

    I have a My Faves plan from T-Mobile as well. But, I always keep the My Faves rings hidden.

    Will this bug affect anything other than the appearance of the rings?
    nrwilk

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