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Having a few woes with a month-old 8120 on O2. All this week, I've been ... BlackBerry Pearl forum

  1. #1
    ramrod_newell's Avatar
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    Missing Service Books - 8120 on O2

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    Having a few woes with a month-old 8120 on O2.

    All this week, I've been unable to get a connection to BIS over the mobile network. It would work on my wi-fi at home, little use when I was out at work all day. I eventually rang O2 to be told there was a GPRS outage in the region which should be fixed later that day (Weds). So it's not happy today either, and to cap it all, it now no longer gets to BIS over my wi-fi either. I've reset the handset numerous times, tried resending the service books, re-registering over and over again.....

    Rang O2 again this evening, was told to delete the service books, remove battery, wait 20 mins, send service books again. Which I did, and now have only about a third of the services that were in there previously, and can't get a connection over the Blackberry network for love nor money. The browser works via the bog-standard GPRS connection (not via BIS) but that's it. If I re-register, I get a registration message but nothing more - no email (of which there's some waiting), nuttin.

    I rang O2 *again* and after a long time on hold was put thru to RIM tech support, and the menu on the phone system mentioned payment options, which I wasn't too fussed about. There was a menu option for "if the previous options don't apply to you" and guess what, it didn't work. Gave up on that.

    Have since tried a system reinstall using the "latest" software from the O2 site (even though the loader recognised it as a DOWNgrade from what was on the phone already), and that has had no effect whatsoever on the connectivity issues. Still stuck with only 6 services listed in the book:

    O2 UK WAP 2 Browser Config
    O2 UK WAP Transport
    Wap Push Config
    Wap MMS Transport
    Wi-Fi TCP/IP Browser
    Wi-Fi TCP/IP Transport

    I will, of course, be onto O2 again first thing tomorrow, but if there's anything anyone can suggest in the meantime - what the minimum set of services I should have would be a start, and if there's a way to get the others back (I know some were to do with apps I'd installed, but not all...) - I'd very much appreciate it. I've really been enjoying this phone so far, but am seriously getting miffed with the way things have gone this week.

    Cheers!

  2. #2
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
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    Well,

    It appears you are missing all of the email service books. I would suggest you log on to the O2 BIS page and try removing the email accounts and then add them back. You should also be able to resend your service books yourself from there.


    You might first try this -
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    Regisiter Now
    BlackBerry® Certified Support Specialist
    The Shark Tank

  3. #3
    ramrod_newell's Avatar
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    Yup, got two email addresses configured on there, and that was one of the first things I tried. Done it to both addresses a couple of times now to no discernable effect. Have sent myself the service books so many times I've lost count ... still nothing.

    Thanks anyway ... and tomorrow is another day, so you never know, if it *is* an O2 outage as they said it was in the first place, it might have 'fixed itself' by the time I get up for work in the morning.


  4. #4
    markgallant's Avatar
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    Can you send and recieve PIN messages. Try sending yourself a PIN message and see if you receive it.

  5. #5
    Bluebell Wood's Avatar
    Bluebell Wood no está en línea Stack level 3
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    ~via BB (wap.pinstack.com)~

    That's weird but it does sound like a possible outage.

    I am with o2 as well but have never experienced an outage.

    Good luck with getting it sorted.

  6. #6
    ramrod_newell's Avatar
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    Yes - managed to send myself a PIN message, but does that actually go out over the network? The only other messages I get are when I register the handset on the network (i.e. Options > Advanced Options > Host Routing Table > Menu > Register Now).

    Still not working properly this morning. On the main screen, I have 5 bars of signal on the mobile network, and EDGE is shown in caps. Wi-Fi is greyed out. In "Wi-Fi Connections", the wi-fi signal is only shown as 1 bar and not even a "no entry" symbol. If I look in wifi diagnostics, signal level is -65dBm, status is "network acquired", but the Blackberry Infrastructure is shown with a big red cross next to "Connecting", all other circles black.

    O2 have given me a Ł10 credit for not getting the service I'm paying for, but that was two days ago. If this is an outage at their end, it's getting beyond a joke.
    Last edited by ramrod_newell; 05-02-2008 at 07:54 AM. Reason: correct typo

  7. #7
    Bluebell Wood's Avatar
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    ~via BB (wap.pinstack.com)~

    It seems that it is BIS over wifi that is your problem.

    What happens when you use the internet browser as your default?

    Pin messages use data.

  8. #8
    Bluebell Wood's Avatar
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    Try setting internet browser as your default then reregistering & sending your service books. If it is just wifi that is down this may work.

  9. #9
    ramrod_newell's Avatar
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    As it turns out, it's a duff handset. Tried wiping, re-flashing, attaching a different handset to the account (which worked), SIM in another phone (which worked browsing over GPRS). Two hours over the phone with an O2 engineer and nothing worked.

    Unfortunately, O2 have now discontinued the handset so they have none in stock in returns or upgrades to issue a replacement. Only other options are to get a different model (which I'm not too fussed about cos O2 don't offer another model with wi-fi), or to send back to Blackberry for repair, which could take up to two weeks.

    Of course, I'm out of the 14-day returns window (like only just - I've had the thing only a month), otherwise I'd just tell them to stuff it. In fact I did, and was told I'd be liable for a cancellation fee. Not sure how - surely they are in breach of contract as they're not providing the service I'm paying for? Is it enough for them to say they will arrange for repair or offer a different model? The only reason I went with O2 was that they offered this particular handset on an 'unlimited' data tariff.

    Sorry to rant - I really was just after some advice on things I could try, but it's turned a bit nasty ...

    Cheers, anyway.

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