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Got a long message today. Opened it and clicked MORE to get the rest oh ... BlackBerry Pearl forum

  1. #1
    takadante's Avatar
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    missing service book?

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    Got a long message today. Opened it and clicked MORE to get the rest oh the message. I get the following error:

    More request cannot be completed. Service book information not found.

    Any ideas?

  2. #2
    itguy01's Avatar
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    Thumbs up Re: missing service book?

    Resend the Service books to your device. Not sure if your using BIS or BES let me know if its BIS and I can provide a step by step our company hasnt taken the plunge for BES.

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    takadante's Avatar
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    Re: missing service book?

    ~via BB (wap.pinstack.com)~

    Sent my books many times. I'm on BIS.

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    Re: missing service book?

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    Bump

    Any ideas? I am on OS 4.3.

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    Re: missing service book?

    You are only having this issue with a single email? All else is functioning normally?
    BlackBerry® Certified Support Specialist
    The Shark Tank

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    Re: missing service book?

    Quote Originally Posted by takadante View Post
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    Bump

    Any ideas? I am on OS 4.3.
    Are you using a 8100 or a 8120/30? If you're using the 8100, its probably the 4.3 OS causing the issue. 4.3 is not yet released for the 8100, so running it anyway can create issues like this.
    If I knew where I was going, I might already be there. -- Cross Canadian Ragweed.

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    takadante's Avatar
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    Re: missing service book?

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    Its with all emails.

    What specific service book is needed?

  8. #8
    LaTuFu's Avatar
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    Re: missing service book?

    Quote Originally Posted by takadante View Post
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    Its with all emails.

    What specific service book is needed?
    If you've already sent the service books, then the only suggestion I have would be to register the Host Routing Table again, (HRT) and then try a battery pull reset.

    After that, if your BDP service books are not being recognized when you resend them, I would suggest downgrading back to 4.2 and seeing if that solves the problem. The 4.3 version you have is not compatible with the 8100, so it could be the culprit.
    If I knew where I was going, I might already be there. -- Cross Canadian Ragweed.

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