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Ok so I updated to the Curve and gave my friend my Pearl, both phones ... BlackBerry Pearl forum

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    FroggyStyle's Avatar
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    Missing browser icon & 2 t-zones icons ?

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    Ok so I updated to the Curve and gave my friend my Pearl, both phones are on my account (tmo)

    I first did a wipe of the pearl then reinstalled the current tmo os. I then placed her sim card in he pearl, I then registered the device (hrt) and also via the tmo web site (pin and imei) I also added the bb full data plan to her phone. I then had the service books resent to the phone.

    Her new e mail (tmo bis) was sent to the phone and it works fine, however there is no browser icon, instead there are 2 tzones icons. you can access the web and full data functions on the phone via the tzones icon, however I was wondering wtf the browser icon vanished to.

    Also I did the above twice hopping that I had made a mistake, but still the same thing..

    Any ideas?

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    Re: Missing browser icon & 2 t-zones icons ?

    The account has a data plan right?

    Go into the T-zones, hit menu then options. See if on the Top part where it says Browser: see if the Internet browser is an option.

    If it's not then re-send the service books again. Re-register again also. Then check if your service books for the browser showed up. Something along the lines of BIS

    That's all i can think of right now.

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    Re: Missing browser icon & 2 t-zones icons ?

    Quote Originally Posted by reddog187
    The account has a data plan right?

    Go into the T-zones, hit menu then options. See if on the Top part where it says Browser: see if the Internet browser is an option.

    If it's not then re-send the service books again. Re-register again also. Then check if your service books for the browser showed up. Something along the lines of BIS

    That's all i can think of right now.
    Ya I ment to tell you all that, when I go to browser option the only thing there is tzone twice. I have resent the service books and re-registered 3 or 5 times, still the same. I will check the service book tomorrow and see if the bis thing is there.

    Is there a way I could of un-checked browser or something in the os update? I am very puzzled.

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    Re: Missing browser icon & 2 t-zones icons ?

    This happened to me once....I think i just re-installed the OS on my PC then connected it up and then plugged in my pearl. (i think)

    Some how i got it back...not but it's a matter of service books or some just changing some browser option. Maybe emulation or some setting I'm missing. Sorry Froggy little tipsy right now can't think straight.

    Let us know how it goes though.

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    Re: Missing browser icon & 2 t-zones icons ?

    Thanks for your help, I will try again one more time tomorrow, I will let you know how it goes

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    Re: Missing browser icon & 2 t-zones icons ?

    since TMO added the new service book (the second t-zone icon), ive not had a successful bis activation. each new customer ended up calling in to have the broswer added. tried all the logical steps, registered on the host routing table, changed pin/imei if it was an upgrade, sent/resent service books, waited patiently... but no browser icon (emails worked as did t-zones)

    you're not alone on this one

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    Re: Missing browser icon & 2 t-zones icons ?

    Quote Originally Posted by rw5579
    since TMO added the new service book (the second t-zone icon), ive not had a successful bis activation. each new customer ended up calling in to have the broswer added. tried all the logical steps, registered on the host routing table, changed pin/imei if it was an upgrade, sent/resent service books, waited patiently... but no browser icon (emails worked as did t-zones)

    you're not alone on this one
    Well I will try one more time later todayto see if it works, however it sounds like I will be calling tmo great another scripted help call...lol

    If any one else has any ideas please let me know

    Thanks again

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    Re: Missing browser icon & 2 t-zones icons ?

    Try going to settings>advanced>browser>default browser configuration>internet browser. (if it says tzones the change it to the internet browser.) then go to host routing table under advanced options and re register. That should do the trick. ~via BB (wap.pinstack.com)~

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    Re: Missing browser icon & 2 t-zones icons ?

    I have the same issue, when I upgraded to a data plan, i recieved another t-zones icon instead of the internet icon.
    I've re-registered and sent service books with no avail...
    I've tried your suggestion Jonny, but when I go to settings>advance>browser> default browser configuration the only options for that is either "t-zones" or "t-zones," there's no option for an "internet browser," same goes for the default WAP browser...odd.

    If there's any other options to fixing this that would be much appreciated

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    Re: Missing browser icon & 2 t-zones icons ?

    How is everyone upgrading? Via the website or CS?

    This seems like a recent issue that's been happening a LOT. It could be something on their end?

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    Quote Originally Posted by eve
    I have the same issue, when I upgraded to a data plan, i recieved another t-zones icon instead of the internet icon.
    I've re-registered and sent service books with no avail...
    I've tried your suggestion Jonny, but when I go to settings>advance>browser> default browser configuration the only options for that is either "t-zones" or "t-zones," there's no option for an "internet browser," same goes for the default WAP browser...odd.

    If there's any other options to fixing this that would be much appreciated
    Just call TMobile customer service and let them know what's going on. They should be able to refresh it from there end.

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    Re: Missing browser icon & 2 t-zones icons ?

    I did it via my.t-mobile.com, then I called CS to start it quicker than my next billing cycle, could that have affected it?
    I called just a few minutes ago and they didn't understand what I was asking about, they kept mentioning t-zones..."t-zones-this and t-zones-that," they ended up giving me a URL on the t-mobile website for FAQs...
    I'll just deal with t-zones and opera mini for now...

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    Re: Missing browser icon & 2 t-zones icons ?

    I am going to try another install of os, then register hrt and re-send service books. If this does not work, I will call cs and see what they have to say. I will let you know

    And red i was regsitering through tmo web site.

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    Re: Missing browser icon & 2 t-zones icons ?

    Reinstalled os, re-registered and sent service books again, still nothing. Called tmo and after 2 csa I made may way to a "blackberry specialist" they had me do a bat pull, and the reset me in the system on there end. And it worked Browser is back.

    The "blackberry specialist" said they had been seeing more and more of this and that tmo is looking into it.

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    Re: Missing browser icon & 2 t-zones icons ?

    Haha well alrightyroo, ill be asking for a "blackberry" specialist next time I call CS, we'll see how far that'll take me, lucky for you that worked out, thanks for the update and info

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