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I hardly know where to begin --- but please help me if you can. My ... BlackBerry Pearl forum

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    sslolley's Avatar
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    Missing browser and other problems --- Please help?

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    I hardly know where to begin --- but please help me if you can. My pearl has lost it's browser. Literally. I wish I knew if it was related to anything I've done this evening, but I really can't think of anything. I did a synch, sent some emails ---- ten minutes later I go to the phone and there's no web icon, no medianet icon. What is up with that? I absolutely love my pearl --- and it's only two days old. EGAD!! I had to send my original in because it started just freezing when I started it up. Got a new one, same thing happened. Got this one ---- and now there's no web browser. The other issue is that the time keeps reverting to a weird time zone. Anyone know what to do about that? I really appreciate pinstack and hope you can get me out of this mess. I travel so much and rely on my bb for so much! Thanks.

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    Re: Missing browser and other problems --- Please help?

    first problem.
    go options>advanced>host routing table then menu then register now. should do the trick, or go to your carriers website and send the browser service books.
    second time zone.
    go options>date/time>check your correct time zone then save.
    then a batt pull
    post back if this helps
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    psi chick's Avatar
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    Re: Missing browser and other problems --- Please help?

    i see that you're on cingular. we had the same issue. go to the website and go to "blackberry software downloads". click on the pearl from the drop down list and it will give you a link to download software version 4.2.0.89. download that and run it on the pearl. there's some kind of issue with one of the files, i forget which one, but it's a library file. that download will install the correct file and then your web browser should pop back up. we had to do this on both our pearls and it fixed the issue.

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    sslolley's Avatar
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    Re: Missing browser and other problems --- Please help?

    ~via BB (wap.pinstack.com)~thanks for your quick reply. Unfortunately it did not work and I'm sitting in the store now. Will post the results in a little bit.

  5. #5
    sslolley's Avatar
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    Re: Missing browser and other problems --- Please help?

    ~via BB (wap.pinstack.com)~wow. Thanks psi I will try that in abt 30 minutes. The store sure didn't help.

  6. #6
    psi chick's Avatar
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    Re: Missing browser and other problems --- Please help?

    yea they didn't help us either. they replaced my phone and figured out how to fix it on my boyfriend's. good thing to because i installed a new app on my phone and my browser disappeared. ran that file and everything came back.

  7. #7
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    Re: Missing browser and other problems --- Please help?

    Hadthe same problem its good to have this RIM's Forums

  8. #8
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    Re: Missing browser and other problems --- Please help?

    You can always install PinStack link which starts BB Browser or just use Opera.. I also do not have browser icon and not worrying about it..
    BB Pearl+1GbMicroSD+PalmLD+4GbSD+BT Holux GPS

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    Re: Missing browser and other problems --- Please help?

    I went to the Cingular store and I called customer service and all they could do is tell me that I needed to get a replacement handset cuz mine was defective. PSI you rock! It works great now and I can get al the OTA stuff that I couldn't before.

  10. #10
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    Re: Missing browser and other problems --- Please help?

    I just got my phone today...and I don't see a web browser anywhere?? I have t-mobile my favs...I don't know if that has anything to do with it or what...

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    Re: Missing browser and other problems --- Please help?

    ~via BB (wap.pinstack.com)~
    Hey guys not sure if you tried master reset but it just might help. Here http://forum.*****.com/showthread.php?t=20



    BB DOWNLOADS
    WWW.*****.COM

  12. #12
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    Re: Missing browser and other problems --- Please help?

    this isn't an issue that a master reset fixes, it's a messed up library file in the os, so reinstallation of the os is needed.

    asian - do you have a blackberry plan? if not, then the browser isn't going to show up. also it can sometimes take a few hours for all the features to work, so give it some time, if you still don't have your browser after 24 hours then there's a problem.

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    Re: Missing browser and other problems --- Please help?

    Happened to me before , i called customer service t-mobile. and she put me on the step by step and after that, everything went back to normal.

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    Re: Missing browser and other problems --- Please help?

    ~via BB (wap.pinstack.com)~
    Ye I say contact your carrier. They can take care of it.


    BB DOWNLOADS
    WWW.*****.COM

  15. #15
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    Re: Missing browser and other problems --- Please help?

    I contacted them...turns out they didn't send the program to my phone... O_o

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