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Hello everyone, I'm new to the Blackberry Forums. I recently purchased the BB pearl about ... BlackBerry Pearl forum

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    hahaman767's Avatar
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    Micro SD Problems..HELP!!!

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    Hello everyone, I'm new to the Blackberry Forums. I recently purchased the BB pearl about a 2 weeks ago from Cingular. I love it, it can do everything. A main reason I purchased it was because of the music capabilities. So, I went out and purchased a 2gig Sandisk micro sd card. I loaded some music on it with plently of memory to spare. However, when i put it in my phone, the phone would say that there was no card present in the phone. I tried to format it, but that option was not available for selection on my phone. Then, I put the card back into my memory card reader and inserted it into the computer and now the computer won't even allow me to view it. It states "The request could not be performed because of an I/O device error." I have been working on this for hours and I am completely baffled at this point. PLEASE HELP ME!!!

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    GaryF's Avatar
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    Re: Micro SD Problems..HELP!!!

    Lets check a few things...
    1. OPTIONS>ADVANCED>MEDIA CARD
    Is support set to ON?
    2. Same place hit the MENU key - do you get an option to FORMAT?
    3. Try a battery pull with the power on and lets see if that helps
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    Re: Micro SD Problems..HELP!!!

    GaryF, I attempted the steps you said. On the first step, my support setting was "on". On the second step, there was no option for formatting. And the battery pull did not change the status of my memory card

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    Re: Micro SD Problems..HELP!!!

    Do i need to have the encryption mode on a specific setting or do i need to chane the mass storage mode support?

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    Re: Micro SD Problems..HELP!!!

    Mass storage is used when you connect your BB up to your PC.

    Can you connect it up to the PC and see the card from your PC?

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    Re: Micro SD Problems..HELP!!!

    You might also check your card's installation and make sure it is properly seated in the phone. Problems with ScanDisk brand have been rare.
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    Re: Micro SD Problems..HELP!!!

    I made sure that the card was correctly seated in the phone with the label facing up and the metal strips touching each other. How do i check the card's installation on the computer? Also, I cannot view the card from the PC

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    Re: Micro SD Problems..HELP!!!

    If you have Mass Storage Enabled the card will appear as a removable drive when the phone is connected to the PC.
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    Re: Micro SD Problems..HELP!!!

    I have the mass storage enabled and was not able to view the card on the removable drive on the computer.

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    Re: Micro SD Problems..HELP!!!

    Ok - I assume you loaded music directly from your PC? And if I read your OP correctly now you cannot access the card with the PC either? Sounds like something is corrupt. If you can access the card and reformat it to a blank state on the PC thats what I would try.
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  11. #11
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    Re: Micro SD Problems..HELP!!!

    I've tried to use a card reader and connecting the bb directly to the computer to erase the files that i downloaded on the card. On the card reader, it states "The request could not be performed because of an I/O device error." And I simply cannot access the card when i connect my bb to the computer. Do you recommend me returning the card for a new one?

  12. #12
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    Re: Micro SD Problems..HELP!!!

    Thats what I would do. For the next one you need to format it with your phone and then move the music to the card. This will provide the proper folders your BB needs for music, video, ringtons, and photos. Let us know how it works out!
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  13. #13
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    Re: Micro SD Problems..HELP!!!

    ok, thank you so much for all of your help.

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