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I have just got my first blackberry and its a pearl. i have taken a ... BlackBerry Pearl forum

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    dugget's Avatar
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    Media wont open for pearl

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    I have just got my first blackberry and its a pearl. i have taken a couple of pictures and videos on it but every time i try to view them or any media it says unable to display file/device memory/home/user/pictures/img00010.jpg. what should i do?

  2. #2
    cyberspastic's Avatar
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    Re: Media wont open for pearl

    did you format your card before you used it? you can format it in the phone - go to options - media card - hit menu and choose format card.

    Note that this will erase everything on your card, you could try copying the files you have on to your then see if they open, worth a try.

  3. #3
    dugget's Avatar
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    Re: Media wont open for pearl

    its not the memory card its the device itself it cant open any media. thx though.

  4. #4
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    Re: Media wont open for pearl

    My suggestion would be to pull the battery.put it back and see if it works. if not then transfer the pictures using the Desktop manager to the pc and see if they will open up there. Once you do so i would reload the software on the phone . I know you just got the phone so you might just want to take it back to the store and swap it out but this is a rather quick way to get the phone fixed if you wanted to try. follow http://www.pinstack.com/blackberryfo...rade_your.html and http://blackberryforums.pinstack.com...are_links.html to reload the software. Welcome to the Stacks. post back with any questions.
    Last edited by Eddie_gauge; 10-28-2007 at 11:55 AM. Reason: Automerged.

  5. #5
    blkbryadict's Avatar
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    Re: Media wont open for pearl

    Some of the pearls don't support memory cards over 1GB. ~via BB (wap.pinstack.com)~

  6. #6
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    Re: Media wont open for pearl

    I had this problem with my 1 month old Pearl. Turns out that I accidentally deleted some stuff when I first connected the BB to the computer. I thought I was just deleting some Language stuff, but I guess it was more. So, reloading the software did the trick. It takes like 40 minutes and it should fix the problem.

  7. #7
    dugget's Avatar
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    Re: Media wont open for pearl

    can someone give me a step by step for it i cant figure out how.

  8. #8
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    Re: Media wont open for pearl

    check out #7 in this thread.
    http://blackberryforums.pinstack.com...on_issues.html

    This is a common problem, you just need to reload the software to the phone, its pretty simple..
    good luck

  9. #9
    reddog187's Avatar
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    Quote Originally Posted by heavychevy View Post
    check out #7 in this thread.
    http://blackberryforums.pinstack.com...on_issues.html

    This is a common problem, you just need to reload the software to the phone, its pretty simple..
    good luck
    Finally some using the thread! Work smarter not harder.

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