Can any one help me on the below.

Initially, when i purchased and loaded the desktop software...the MM9 worked well and able to see all the files in my device..and could transfer files as well.

But in due course, the MM9 is not getting initiated when i click from desktop software. It opens and gives error message even when the device is connected " There is No device connected and pl.connect the device". After a while, further error window with " MediaManager9 Module has encountered a problem and needs to close. We are sorry for the inconvenience." and MM9 gets closed.

I re-installed desktop software and device software and it did not help.