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Hi guys- I have no idea what the heck happened, but yesterday afternoon my battery ... BlackBerry Pearl forum

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    Low Battery/Radio Off message; No data now :(

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    Hi guys- I have no idea what the heck happened, but yesterday afternoon my battery was running low. I tried to reply to a MMS message, but kept getting an error message about the radio being turned off (?) and could not recieve or send email or MMS messages, nor could I access the internet. I could SMS text, and place phone calls.

    I charged my blackberry when I got home, but still couldn't figure out how to get back in action, so I called tech support @ verizon. after 2 hres, we couldn't get it going, and 'wiped' the device. verizon was still unable to get it working.

    Anyone experience this or know how to fix it? The rep is to call me back at like 2 this afternoon, and have a conference call w/ RIM. I'd love to have it up before then, as I use it as an example for my 5th grade internet safety discussion.

    Oye...

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    Re: Low Battery/Radio Off message; No data now :(

    Is your wireless turned on. Depending on your theme under applications its a little antenna with a singnal coming from it. Turn it back on

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    Re: Low Battery/Radio Off message; No data now :(

    yeah--it is on I've done *228, restarts, battery pulls, had verizon resend service books...nadda :cry:

    thanks, though !

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    Re: Low Battery/Radio Off message; No data now :(

    M Hutch,

    Just to be sure what exactly is your current status/issue?

    Radio on/off?
    Phone works?
    No internet?
    No email?
    etc...

    Lets see if we cant get you back up!
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    Re: Low Battery/Radio Off message; No data now :(

    ok...

    mobile network on
    phone works
    no internet
    no mms messaging
    no email
    no browser icon, even
    sms works
    don't know where to see if the 'radio' is on under 'manage connections', says mobile network is on
    but BIS not connected--don't know what else may help you; but thanks for your patience

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    Re: Low Battery/Radio Off message; No data now :(

    I am not real familiar with Verizons data service but lets give it a run - we will learn a few things together!

    On the top right side of your screen under the antenna / signal indicator what letters do you see? (Please post EXACTLY including caps or lower case)

    Also if you have not already tried the following please do. NOTE: If you truly have no data access these will most likley not work at all:

    1. Click on OPTIONS>ADVANCED>Host Routing Table>Menu>Register Now
    2. Click on Set Up Email icon (or Set Up Wizzard>Email Set up) and Resend your service books
    Last edited by GaryF; 01-28-2008 at 01:47 PM.
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    Re: Low Battery/Radio Off message; No data now :(

    it has " 1x" by the antenna

    1. under the host routing table, there were no entries...but i selected 'Register Now" saw no red arrows/ data

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    Re: Low Battery/Radio Off message; No data now :(

    Ok I may be totally off here but I suspect you should see EVDO on the screen if you have a data signal - can you recall is this was on your screen in the past? Also did you try to resend service books?
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    Re: Low Battery/Radio Off message; No data now :(

    it has " 1x" by the antenna

    1. under the host routing table, there were no entries...but i selected 'Register Now"; saw no red arrows at the top indicating data coming or going

    2. I don't have the email set up icon; when I go through the set up wizard>email set up, i don't see an option to resend service books.

    sheesh...also, when i go into the email setup, it only gives me the option to set up w/ BES account, or skip email set up- no choice to set up personal accounts like when i set it up before.

    verizon couldn't figure it out last eve either and was planning on transferring me or holding a conference call with RIM, but it was LATE...what a mess

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    Re: Low Battery/Radio Off message; No data now :(

    Ok then please sign on to your BIS page and try to resend service books from that location. Verizon BIS web page can be found at:

    https://bis.na.blackberry.com/html?brand=vzw&locale=en


    Also if you are indoors you might try changing locations and see if that affects your signal.
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    Re: Low Battery/Radio Off message; No data now :(

    Ok
    the 1x means that your data connection is getting stopped at the VZW network level and not even getting thru to RIM's network. That's the reason you have no HRT entries and browser, email settings etc.
    What you can try it turning the radio off and back on again. Then watch and see if the 1x goes to 1X or 1XEV.
    If it stays on 1x then you have to call and request to speak to data tech support. Tell them everything you've done--*228, battery reset, wipe handheld etc. They should be able to escalate it to the network team.
    This is most likely and issue with your profile on the network and can only be resolved by the network team.

    At this point talking to RIM will not do you any good.

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    Re: Low Battery/Radio Off message; No data now :(

    yes sir, I used to see EVDO- haven't sinced the issue

    I sent the service books from the BIS page; and did the options>advanced>host routing table>menu>register now

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    Re: Low Battery/Radio Off message; No data now :(

    GaryF, tech15--

    Thank you so~~~o much! I greatly appreciate you time and suggestions! At this point, I am not getting past the '1x', so I'll call verizon as suggested above!

    I'll let you know what happens, if you wish (?)

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    Re: Low Battery/Radio Off message; No data now :(

    Thanks tech15!

    I suspected as much but I was hoping that someone with some better Verizon info would post!

    Welcome to Pinstack!

    And yes MHutch - please post back and let us know the resolution - your post may well help someone in a similar situation in the future!
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    Re: Low Battery/Radio Off message; No data now :(

    Anytime, and thanks!

    very cool community

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