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Hi, A couple times recently, the keyboard of my pearl seems to get stuck in ... BlackBerry Pearl forum

  1. #1
    Russellina's Avatar
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    Question keyboard stuck in alpha mode

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    Hi,
    A couple times recently, the keyboard of my pearl seems to get stuck in alpha mode. Once in this mode, I can not dial a phone number even with the pound key (also has the little up arrow) held down.

    I have no idea what i do to get into this mode and I can not figure out how to exit the mode. Both times it happened, I needed to make a phone call NOW and could not use the phone. Restarting the phone didn't work the last time, it did work this time.

    Anyone having this problem? How do I exit this Alpha keys only mode? Or, is my pearl seriously malfunctioning?

  2. #2
    GaryF's Avatar
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    Re: keyboard stuck in alpha mode

    To correct this problem go into a compose screen (like compose email) and hit menu and enable suretype.
    BlackBerry® Certified Support Specialist
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  3. #3
    sailing1952's Avatar
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    Re: keyboard stuck in alpha mode

    where do you find 'suretype'; I followed your directions and suretype was not an option

  4. #4
    GaryF's Avatar
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    Re: keyboard stuck in alpha mode

    Try this....

    Messages
    Menu
    Compose Email
    Menu
    Scroll Down
    Enable Suretype
    BlackBerry® Certified Support Specialist
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  5. #5
    Eddie_gauge's Avatar
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    Re: keyboard stuck in alpha mode

    Quote Originally Posted by Russellina View Post
    Hi,
    A couple times recently, the keyboard of my pearl seems to get stuck in alpha mode. Once in this mode, I can not dial a phone number even with the pound key (also has the little up arrow) held down.

    I have no idea what i do to get into this mode and I can not figure out how to exit the mode. Both times it happened, I needed to make a phone call NOW and could not use the phone. Restarting the phone didn't work the last time, it did work this time.

    Anyone having this problem? How do I exit this Alpha keys only mode? Or, is my pearl seriously malfunctioning?
    Also check your OS. The ABC getting stuck is a problem with certain software. Options, about, third line down. 4.2.0.64 OS for one has this issue. If you have it update your software. If not and garyf's instructs do not work pull the battery and try his steps again. hope it helps.

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