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Why do I keep recieving the following email on both my BB and Outlook? This ... BlackBerry Pearl forum

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    Keep recieving an unsual email

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    Why do I keep recieving the following email on both my BB and Outlook?

    This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

    More importantly, how do I stop getting it?

  2. #2
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    Re: Keep recieving an nusual email

    check your desktop manager? does it have anything for "redirector" or "email settings"? if it does, uninstall it. go into settings > options > advanced options > service books. and delete the desktop [cmime] and desktop [cical] service books. pull the battery out for a few seconds and reinsert it. this usually happens if you have installed redirector and are using bis.

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    Re: Keep recieving an nusual email

    I have a folder that says "email settings". Do you mean uninstall the Desk Top manager completly? or just that folder?

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    Re: Keep recieving an nusual email

    Cant see anywhere in the Desktop manager that will let you uninstall anything (version 4.2.0.14).
    cant even see settings etc.......
    HELP!

  5. #5
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    Re: Keep recieving an nusual email

    then just uninstall the program completely and reinstall it. the setting you need to check during the installation comes up at a page that asks for "blackberry enterprise server or redirector" or "blackberry internet service" choose the box for "blackberry internet service" the email settings won't show up after the install is done.

    then just go through the steps to delete the service books.

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    Re: Keep recieving an nusual email

    One last question (I hope). Once I find the two files i need to delete in service books, how do i do it? The sub menu that appears only says "show HRT" or "Close"

  7. #7
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    Re: Keep recieving an nusual email

    Hold on. think I found it.

  8. #8
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    Re: Keep recieving an nusual email

    don't click your trackball on it. just highlight it, hit your menu key, select delete.

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    Re: Keep recieving an nusual email

    Steva11,
    I think I have nutted it out. Thank you so much for your help. I really do appreciate your time and effort in helping me with this problem.

  10. #10
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    Re: Keep recieving an nusual email

    no problem. you can always trust point me if you like

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