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My co-worker's 8100 seems to be set up properly. He has assigned categories for Business, ... BlackBerry Pearl forum

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    trollicus's Avatar
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    Issue with categories on 8100

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    My co-worker's 8100 seems to be set up properly. He has assigned categories for Business, Friends and Family. Each one is supplied with a different ringtone that came with the phone.

    The active profile is setup so that the default Cingular tone rings unless there is an exception - which each of the categories has and is also enabled.

    However, when I try to call his phone to test it, instead of playing the specified category's ringer, it plays the default profile one as if the exception is not active.

    Any ideas?

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    Rcbjr's Avatar
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    Re: Issue with categories on 8100

    I don't believe that an exception can be set for all the contacts in a specific category. I think he will need to Add each contact to the exception for that category. How did he create the exceptions for the categories? I don't have any option to set a category for the exception.

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    Re: Issue with categories on 8100

    ~via BB (wap.pinstack.com)~i seem to have the same problem. I can assign ring tones to whom ever I want but when my wife calls me it rings the "default" ring tone as if I haven't made any exceptions for that specific contact. I have tried deleting the exception and recreating it but it was all in vein. Any insight would be greatly appreciated.

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    trollicus's Avatar
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    Re: Issue with categories on 8100

    If he was still in the office now I would gladly take a look at his phone.

    As far as the exception for the category - I saw each of his categories listing each person in that said category under the exceptions list.

    I've also tried setting up individual exceptions for him but to no avail.

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    Rcbjr's Avatar
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    Re: Issue with categories on 8100

    So apparently he did add them individually. That being said, I too have had problems with exceptions on my Pearl. Sometimes they work, then the next time they don't. Haven't had time to look into it yet. Maybe tomorrow, if I remember.

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