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Hi all, first post although I have spent hours flicking through the forum so far... ... BlackBerry Pearl forum

  1. #1
    bignaz's Avatar
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    I think it's dead, can anyone help?

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    Hi all, first post although I have spent hours flicking through the forum so far...

    I have just inherited a BB 8100 from a friend as it is not playing ball for him. He was on holiday recently and didn't have his charger with him, so he got the hotel staff to plug it into a computer every night to charge...

    One day it came up with an error message when he switched it on, although he can't recall what it said, he just tried restarting it a few times. It eventually wouldn't switch on.

    Where I am at now:

    The phone won't even try to startup, and I have a flashing led (3 flashes gap 2 flashes long gap.... and so on).

    I have read the "How To: ReInstall OS When Computer Won't Recognize The Device Is Connected" thread but can't get passed step 6 as it still does not think anything is connected to the PC. It asks to make sure it is connected correctly (it is) and then says 'device not deteced'.

    I have downloaded JL_Cmder and got it running (on Vista, which was a challenge!) and it pretends to work, until you ask it to reset to factory standard, it fails to connect with the "unable to open port" error message. I also noticed that if you ask for the device info you just get a blank text file in notepad.

    It has not been near anywhere damp/wet/humid for over a month, and has never been wet.

    Can anybody help me jump start this handy freebie, or is it proper dead?!?

    Regards,

    Naz

  2. #2
    jblackfish's Avatar
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    Bignaz, Can you start from the beginning by making sure you have a fully charged, good battery and then downloading, if you haven't, the most current DM and 8100 software and installing that? You can get both here.

    I can't determine exactly what your problem is but I think you need to start from the beginning and take your time with each step. Does that help?

    Also please update your profile with your location, (preferred) carrier, etc. so we can better help you get going.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

  3. #3
    GaryF's Avatar
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    I agree with JB - a fully discharged batttery can create problems with this process.

    BTW - Welcome to Pinstack bignaz!

    Ok, running on Vista, what desktop manager version did you install? Also want to confirm the device OS you downloaded, and did you delete the vendor file?

    Lets try this. Reboot the desktop and Go to this path:

    C:\Program Files\Common Files\Research In Motion\AppLoader

    Run the application you find there called "Loader"

    If prompted do not back up. Dont run any other software or disturb the phone if the process begins.

    If you have trouble connecting, first try ignoring the message and hit Next. If that continues to fail, remove the battery (with loader running) and reinstall. Connect the device AS SOON AS THE LED LIGHTS.

    Let us know if any of this helps!
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  4. #4
    bignaz's Avatar
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    Profile updated, but for quick reference, I am in Scotland and on O2 network.

    I am currently attempting to charge the battery using a Motorola charger (still waiting for my friend to find his BB charger). There is no visual indication that it is charging as the screen is still off, and the LED pattern still flashing. Nothing changes or happens when you attempt to switch the device on.

    Installed on my PC I have DM 4.3.0.17 and when I check the 'about' screen I have the following device software installed - 'v4.2.1.93 (Platform 2.3.0.77) for the Blackberry 8100 series Wireless Handhelds'. I got this from a link on another forum (through this one) and it downloaded from a btcellnet server, having said that I have not deleted any vendor file, partly as I don't know where to find it!

    I also have vl_cmder installed and running okay, although it fails with an 'unable to open port' error.

    I have managed to start the apploader using command line, I was following a tutorial I found through pinstack. The apploader started up, however when I remove and refit the battery to the device there is no initialisation red led. When I reconnect the USB cable it kicks the error led pattern back on. This means that at no point have I ever had the opportunity to click 'next' on the loader as it never detects the USB connection.

    Any suggestions are more than welcome, I would really love to get this working. If I have still missed out any vital info, let me know. From what I can tell from this forum you guys know your stuff, so I will give you as much info as you need to help me!

    Is there any chance it could be something as simple as a duff battery??

    Regards,

    Naz

  5. #5
    GaryF's Avatar
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    After reading this I would say that until we can get a charged battery I think you are stuck. Have you tried just charging thru the USB port for a few hours? Also unless the OS you installed is from the same carrier as the phone is branded, you do need to delete the vendor.xml file found in the same folder as you the LOADER app I posted above....
    BlackBerry® Certified Support Specialist
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  6. #6
    bignaz's Avatar
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    Quote Originally Posted by GaryF View Post
    After reading this I would say that until we can get a charged battery I think you are stuck. Have you tried just charging thru the USB port for a few hours? Also unless the OS you installed is from the same carrier as the phone is branded, you do need to delete the vendor.xml file found in the same folder as you the LOADER app I posted above....
    Does that mean then that if I don't see a battery charging display actually on the screen it is not charging? If that is the case, it's not charging using a mains charger or through the USB port. Is it worth getting a new battery from somewhere and trying that?

    The phone is branded O2, so I think the handset software is correct - but I have not managed to get anywhere near installing any OS software yet due to the device not being detected in any way shape or form.

    Regards,

    Naz

  7. #7
    GaryF's Avatar
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    There is no "battery charging display", however I am pretty sure that when connected to the USB on your PC or to a charger, you should see the LCD light up, even while powered off. Mine for example is 95% charged right now, I powered down and connected to my PC, and I get a slow green blink (indicating the device is charged).

    What do you see when connected to the PC?
    BlackBerry® Certified Support Specialist
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  8. #8
    bignaz's Avatar
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    Quote Originally Posted by GaryF View Post
    What do you see when connected to the PC?
    Exactly the same as when it is on the charger, nothing on LCD (no bright up at all) and the flashing red LED pattern.

    Regards,

    Naz

  9. #9
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    Connecting it to a USB port does charge the device, albeit more slowly if the device is not recognized and the port set to 500 mA.

    If it still doesn't then the charging module may be damaged from the orgies at the hotel...now that would not be good

  10. #10
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    Let's leave it connected for a few hours and later this afternoon try the loader app with the battery pull and see if you get anywhere....
    BlackBerry® Certified Support Specialist
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  11. #11
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    Will do, I'll post back in a few hours...

    Thanks again,

    Naz
    Last edited by bignaz; 06-19-2008 at 01:39 PM.

  12. #12
    bignaz's Avatar
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    Don't know if they will help but I have just ordered a new battery and charger from good old ebay! Got both brand new and delivered for less than Ł8 so if they work it will be worth it, if they don't I have not lost much!

    Regards,

    Gordon

  13. #13
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    Just a thought here, could it be a bad connection somewhere between the charging port and the battery ? I think one way to rule this out (correct me if I'm wrong here) would be to remove the battery and then plug the charger in. If a battery icon with a slash through it appears then there is a connection from the charging port to the phone.

  14. #14
    bignaz's Avatar
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    Quote Originally Posted by Helmut View Post
    Just a thought here, could it be a bad connection somewhere between the charging port and the battery ? I think one way to rule this out (correct me if I'm wrong here) would be to remove the battery and then plug the charger in. If a battery icon with a slash through it appears then there is a connection from the charging port to the phone.
    Again, nothing changes. It doesn't matter whether the battery is in or out, connected to USB port or mains charger - all I get is those damn flashing LEDs! I have not seen anything at all on the screen since I got it!!

    Does that mean that the charging circuit is not working at all then?

    Regards,

    Gordon

  15. #15
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    I just tried with a Motorola charger I had lying around as well. When the battery is removed and then phone is plugged in (with the battery still out), the led flashes red once and then a battery symbol with a slash through it appears. Is the wall charger you are using known to be good ?

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