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here's the issues... downloaded pictures, but my phone says its unable to open. can't play ... BlackBerry Pearl forum

  1. #1
    vbm510's Avatar
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    i seriously screwed up my phone need help...

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    here's the issues...

    downloaded pictures, but my phone says its unable to open.

    can't play music, mp3 has the same error as pictures.

    browser icons no where to be seen. i did a hard "wipe handheld" and its still not there. i did the services books....not there... im getting emails but i can't get online.

    this is the info about my phone v4.2.0.73 (platform 2.2.0.41)

    Cingular


    What I need is help to completely start over or something. I bought this phone and i can't use the damn thing and I don't want to go back to the cingular store.

    thanks!

    feel free to email me directly at vbm510@yahoo.com

  2. #2
    EricaJ1073's Avatar
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    Re: i seriously screwed up my phone need help...

    ~via BB (wap.pinstack.com)~ Which model BB do you have? I can get a link to the most current OS which you will need to install after wiping your BB.

    ~via BB (wap.pinstack.com)~ Nevermind. I see this is a pearl.
    Last edited by EricaJ1073; 05-11-2007 at 06:42 AM. Reason: Automerged.

  3. #3
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    Re: i seriously screwed up my phone need help...

    ~via BB (wap.pinstack.com)~ Here is the newest OS. First wipe your BB by going to Options, Advanced Options, Security, General Settings. Open the dropdown menu and select Wipe Handheld. Enter "blackberry" without the quotes when prompted.

    While wiping, install the new OS found here YAY New OS - Rogers 4.2.1.94 - RIM Blackberry Forums - Pinstack.com on your pc. Search your pc for the vendor.xml file and delete it.

    After the wipe is finished, connect your BB to your pc and open the application loader in desktop manager. It will list the new OS had say "Update." Let this run its course. Do not unplug the BB while doing this. When finished, you should be able to go to Setup Internet Email on your BB (or pc if you have to) and select Service Books. Select Send All.

    Then go to Options, Advanced Options, Host Routing Table. Highlight the bold entry and click Register Now. After this, pull the battery out and wait 30 seconds. Reinsert the battery and you should be good to go.

  4. #4
    fbriceno97's Avatar
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    Re: i seriously screwed up my phone need help...

    Let us know how it goes!

    ~via BB (wap.pinstack.com)~

  5. #5
    ffmike's Avatar
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    Re: i seriously screwed up my phone need help...

    Follow Erica's advice and you should be back in business. If you have any difficulties, just ask.

  6. #6
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    Re: i seriously screwed up my phone need help...

    Well I downloaded that and when i try and double click and install it says error reading set up initializing file. !

  7. #7
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    Re: i seriously screwed up my phone need help...

    ~via BB (wap.pinstack.com)~ I've gotten that before. Just reinstall the OS to your pc. It may take several attempts to successfully bring your BB back to life.

  8. #8
    vbm510's Avatar
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    Re: i seriously screwed up my phone need help...

    So when I finish installing the new OS to m Pc desktop and i double click on it it should install? I dont have to do that through my desktop manager thingie?

  9. #9
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    Re: i seriously screwed up my phone need help...

    ~via BB (wap.pinstack.com)~ You have to install the software on your PC first. Then connect your BB to your PC using the USB cable. Open desktop manager and then Application Loader. It will show the upgrade ready to install. Click Finish and install it on your BB.

  10. #10
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    Re: i seriously screwed up my phone need help...

    don't forget to delete the vendor file before plugging in the BB.

  11. #11
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    Re: i seriously screwed up my phone need help...

    I did this and it did not fix this error. Any other ideas? My BB is brand new. Has the latest OS ... and I screwed that up obviously. Please help!

  12. #12
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    Re: i seriously screwed up my phone need help...

    Let it go. Take it in an make them give you a new one. It is easier than messing around.

  13. #13
    Arcenannie's Avatar
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    Re: i seriously screwed up my phone need help...

    Totally agree with tele... It's not worth your time or headache to try to fix something like that.

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