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Earlier today...I loaded the device manager onto my computer. After device manager was installed I ... BlackBerry Pearl forum

  1. #1
    blackberryrob's Avatar
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    HELP! SIM and Photo Memory gone.

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    Earlier today...I loaded the device manager onto my computer. After device manager was installed I plugged my phone in. It loaded for a little bit and then a black bar appeared on the phone. It was on the phone for like an hour and a half. After the black bar went away, we went through device set-up. After this was all done....MY SIM CONTACTS and all my photo's saved to the device where gone. I went into the at&t store and they did all the resets they could, but it appeared all the information was still gone. Please?! If this has happend to anybody else, let me know what happend, and what I can do to save my contacts. There is alot of important business contacts stored in my SIM..that I need access to. Did the transfer to my computer? Are they backed up somewhere on either my phone or CPU hardrive. If anyone knows...please help. Thankyou.

  2. #2
    cherrichiodo's Avatar
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    Re: HELP! SIM and Photo Memory gone.

    did you perform a backup before you loaded the device manager? where did you download this from? and do you mean desktop manager?

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    reddog187's Avatar
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    Re: HELP! SIM and Photo Memory gone.

    What is the Black bar that he's talking about?

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    cherrichiodo's Avatar
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    Re: HELP! SIM and Photo Memory gone.

    well im thinking when he says device manager that he either means desktop manager or the actual OS...
    as for blackbar, i have NO clue

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