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I am suppose to pay monthly fixed charges cause i subscribed to unlimited plan , ... BlackBerry Pearl forum

  1. #1
    talal's Avatar
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    Help please !! I am over charged although i have unlimited plan ??

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    I am suppose to pay monthly fixed charges cause i subscribed to unlimited plan , yet i am paying monthly way more than that , i visited the service provider and i was not convinced with heir answers !!
    How do i make sure that i am browsing the net with BB and not using the wab ??
    Thaks

    oh i have the 8100

  2. #2
    Lavagirl's Avatar
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    Re: Help please !! I am over charged although i have unlimited plan ??

    Who is your service provider? You should call them and insist on finding out exactly what plan it is you're being charged for and what it includes.

  3. #3
    CaCHooKa Man's Avatar
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    Re: Help please !! I am over charged although i have unlimited plan ??

    maybe you went over with text messages? texts arent usually included in unlimited plans. it depends on your carrier though.

  4. #4
    talal's Avatar
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    Re: Help please !! I am over charged although i have unlimited plan ??

    my service provider is Etisalat in UAE , I did insist in on reviewing my bill with them and the explinations i recieved is that may be i am charged because i am browsing using wab not bb !
    that's why i want to know how to make sure that i am browsing using bb not wab

  5. #5
    talal's Avatar
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    Re: Help please !! I am over charged although i have unlimited plan ??

    Quote Originally Posted by CaCHooKa Man View Post
    maybe you went over with text messages? texts arent usually included in unlimited plans. it depends on your carrier though.
    but are we charged for the pin messages ??

  6. #6
    vortec7's Avatar
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    Re: Help please !! I am over charged although i have unlimited plan ??

    No Pin Messages do not count against your amount of text messages.

  7. #7
    yoyoboy's Avatar
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    Re: Help please !! I am over charged although i have unlimited plan ??

    There is an option in the browser to use wap or internet browser. You should use the internet browser as its the bis data portal. I had the same issue. Unlimited bis is common in australia but it doesn't include http or wap.

    If the option isn't there you will need to speak to your carrier to get the service book provisioned. And no this is not the same as resending you service books.
    ~via BB (wap.pinstack.com)~

  8. #8
    ssnxp's Avatar
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    Re: Help please !! I am over charged although i have unlimited plan ??

    Quote Originally Posted by talal View Post
    my service provider is Etisalat in UAE , I did insist in on reviewing my bill with them and the explinations i recieved is that may be i am charged because i am browsing using wab not bb !
    that's why i want to know how to make sure that i am browsing using bb not wab
    I think you mean WAP. A wab is.. not a professional term, lol. I don't understand why they would even bring this up, as you should be taken through the BB browser anyhow.

  9. #9
    DCookSta's Avatar
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    Re: Help please !! I am over charged although i have unlimited plan ??

    Surfing through opera mini may use a wap connection. I'd check your BB browser settings, then call your provider again and demand they explain the charges to you.

    ~via BB (wap.pinstack.com)~

  10. #10
    Lee Cox's Avatar
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    Re: Help please !! I am over charged although i have unlimited plan ??

    Do you have 2 or more options in the main screen of the browser?

    I was told by my carrier, that if I select the BlackBerry Bookmarks option first then I use the BlackBerry gateway, but if I select another such as O2 Active, I'm using the WAP gateway.

    My carrier has now zero rated WAP calls on my BlackBerry Internet Unlimited plans so it's not a problem for me.

    Lee

  11. #11
    vortec7's Avatar
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    Re: Help please !! I am over charged although i have unlimited plan ??

    Quote Originally Posted by DCookSta View Post
    call your provider again and demand they explain the charges to you.

    ~via BB (wap.pinstack.com)~
    This should be your first and most important step in the process!!!

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