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I am trying to upgrade software and when it gets to connecting to ROM it ... BlackBerry Pearl forum

  1. #1
    awalkerils's Avatar
    awalkerils no está en línea Stack level 1
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    Help please?????

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    I am trying to upgrade software and when it gets to connecting to ROM it just freezes and then desktop manager goes to Unexpected error.

  2. #2
    Eddie_gauge's Avatar
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    Re: Help please?????

    Quote Originally Posted by awalkerils
    I am trying to upgrade software and when it gets to connecting to ROM it just freezes and then desktop manager goes to Unexpected error.
    sorry you are running into issues. a couple of questions. When you go through the application loader are you selecting to auto back up and restore info? if so try it without doing so. otherwise use http://blackberryforums.pinstack.com...uter_wont.html to run through the application loader. Post back with any questions. hope this helps you.

  3. #3
    GaryF's Avatar
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    Re: Help please?????

    A few more detials will be helpful....
    What version of Desktop Manager are you using?
    Did you download from the web or load from CD?
    When you say upgrade software are you installing a new operating system?
    What version?
    Who is your carrier?
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  4. #4
    awalkerils's Avatar
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    Re: Help please?????

    I am with cingular, well now at&t. after the first time i downloaded the new dm from the website link here. I am running dm 4.2.2 and my os on my pearl is 4.2.0.73

  5. #5
    GaryF's Avatar
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    Re: Help please?????

    Ok. All good. And what software is it you are upgrading that is causing this problem?
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  6. #6
    awalkerils's Avatar
    awalkerils no está en línea Stack level 1
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    Re: Help please?????

    i am trying to upgrade the software on the phone because i have lost my browser and the ability to open files both media and help files.

  7. #7
    GaryF's Avatar
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    Re: Help please?????

    You may want to try and upgrade to .96, I beleive that is the newest AT&T OS. This thread will guide you to the download. Uninstall the old OS from your desktop, download and install this one on your desktop. It may go right into back up and install - otherwise when you launch your DMgr it will recognize the new OS and prompt you. If this does not help the situation, you may want to re-install your DMgr. Post back your results...

    http://blackberryforums.pinstack.com...are_links.html
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