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Hi, I'm hoping someone can help me. My boyfriend got me the 8100 pearl for ... BlackBerry Pearl forum

  1. #1
    deannavr6's Avatar
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    **HELP** Pearl is not ringing!!!

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    Hi,

    I'm hoping someone can help me.
    My boyfriend got me the 8100 pearl for Christmas. The phone won't ring or play message alerts. I can hear people on the phone with no problem. He has a blackberry and we have tried EVERYTHING within the phone to make it ring (eg. ringing options, playing ring tones, etc.).

    It's supposed to be a new phone (ebay) and I'm thinking it may be the speaker, but doesn't the sound come from the same speaker as the one that you use as the one that you can hear voices on a call??

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    tmrepp's Avatar
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    Re: **HELP** Pearl is not ringing!!!

    If you're on a call, hit the "OP" button to turn speakerphone on. Does that work?

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    Re: **HELP** Pearl is not ringing!!!

    Well that isn't really the problem per say.

    The phone just won't ring or play alert tones. It's like having a totally silent phone!

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    tmrepp's Avatar
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    Re: **HELP** Pearl is not ringing!!!

    Yes, I know that isn't the problem, but if NOTHING is coming out of the speaker, the speaker is bad. It's called troubleshooting-101.

    Edit: and I mean the speaker, not the little holes the noise comes out of for you to hear your conversation. the speaker that's under the back cover.

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    Re: **HELP** Pearl is not ringing!!!

    Ohhhhhhh. I see what you're saying. Let me try that and get back to you!

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    tmrepp's Avatar
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    Re: **HELP** Pearl is not ringing!!!

    ok thanks lmk

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    Re: **HELP** Pearl is not ringing!!!

    Okay, we hit the OP button while on the phone and the speakerphone isn't working.

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    tmrepp's Avatar
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    Re: **HELP** Pearl is not ringing!!!

    Alright, at this point, assuming that everything else is ok as far as settings go, I am going to say that the speaker is bad. Did you buy if off of a person, or a store on ebay? It makes a big difference.

  9. #9
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    Re: **HELP** Pearl is not ringing!!!

    They are a store called "OEM Kings" all they do is sell cell phones of every kind. And at this point, I hate them!!
    We brought it in to a couple of cell phone repair shops and they quoted about $100 and about 3 weeks to fix it.

  10. #10
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    Re: **HELP** Pearl is not ringing!!!

    We're taking the phone apart right now.
    Is there anything we should be checking out in particular?

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    tmrepp's Avatar
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    Re: **HELP** Pearl is not ringing!!!

    the speaker is probably bad, not sense taking it apart....I would personally go through the sellers policies and see if he has himself protected against DOAs (Dead on arrivals). If not, go after that guy..

  12. #12
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    Re: **HELP** Pearl is not ringing!!!

    I already started a paypal claim for a full refund.

    Thanks for all your help!!

  13. #13
    tmrepp's Avatar
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    Re: **HELP** Pearl is not ringing!!!

    Did you even see what the seller would say? Sometimes they are very helpful, and they just go to the root of the problem. No sense making it a bigger deal than it is. Most people assume ebay is for people to sheist you out of your money, when in reality, that's not all it is for. Again, I would have given the seller 2 days to respond, while DOCUMENTING EVERYTHING, and after that filed a dispute accordingly with paypal, ebay, and whomever else it was necessary to receive what is due to me. Good luck!

    +Rep!

  14. #14
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    Re: **HELP** Pearl is not ringing!!!

    Well I have more faith than that in ebay. I have been using it for a while.
    What I don't like about this seller, is that in the past month he's got over 80 negative feedback (my boyfriend bought it in October). Most of the complaints is that the seller doesn't respond and things were significantly not as described.
    I can always cancel the claim, but I find with sellers like that, doing things in this manner light a little fire under their ***

    Thanks again!

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    Re: **HELP** Pearl is not ringing!!!

    Oh, well then in that case I would have filed it before it even arrived home just so get the paper trail started early....sorry you are in that boat. Really, good luck.

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