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I wanted to know if anyone could help me out. Today I was updating my ... BlackBerry Pearl forum

  1. #1
    Evilsonic33's Avatar
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    HELP!!!!! not sure what happened.....

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    I wanted to know if anyone could help me out. Today I was updating my friends BB and it suddenly stopped and has a white screen with a number 507. Not sure what happened, but can someone please point me in the right direction to get this fixed.

    Thanks

  2. #2
    GaryF's Avatar
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    Re: HELP!!!!! not sure what happened.....

    507 means corrupt or no operating system...time to start from scratch (with the install) and see if it works. You may want to re-install the OS on your desktop first just to be sure you have a good copy. What OS are you installing?
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  3. #3
    Evilsonic33's Avatar
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    Re: HELP!!!!! not sure what happened.....

    I am installing 4.2.1.101 on my friends 8100. How do I go about reinstalling the OS?

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    Re: HELP!!!!! not sure what happened.....

    delete the one on the computer completely, and re-download the most recent OS for the pearl.
    Color---it's nothing but a hue of the rainbow...why do people place such importance in it?

  5. #5
    Eddie_gauge's Avatar
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    Re: HELP!!!!! not sure what happened.....

    Sorry you ran into issues evilsonic. Follow this thread and it should help you reload the OS onto the phone. Remember patience is key in this process and it may take more then 1 try to get you back. Hope it helps.

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    Re: HELP!!!!! not sure what happened.....

    And as a follow up, don't get impatient. It can take up to 30 minutes or longer to complete. Just wait for it to complete.

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    Re: HELP!!!!! not sure what happened.....

    Ok I did what you all said, but it still will not load any OS. I wanted to know if there is another way to fix this or if someone can walk me through this.
    Please HELP!! This is my friends BB and I don't want to buy him a new one.....

  8. #8
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    Re: HELP!!!!! not sure what happened.....

    follow the link above and follow the directions exactly, i have a feeling you forgot a step or something

  9. #9
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    Re: HELP!!!!! not sure what happened.....

    Evil...

    In order for us to be as much help as possible please post back details of what you have tried and what the result was. As Rcb posted, it takes patience and make take several attempts but we should be able to get you through this!
    The more information you provide, the better our advice will be.
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  10. #10
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    Re: HELP!!!!! not sure what happened.....

    Ok well I uninstalled DM then I reinstalled the DM and the current OS for BB on AT&T. I pluged in the BB with out the battery and begin to install, but it keeps failing to complete. Not sure what I did wrong. I followed each step exact.

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    Rcbjr's Avatar
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    Re: HELP!!!!! not sure what happened.....

    What message/indication does it give you when it fails to complete? How are you determining that it is failing to complete?

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  12. #12
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    Re: HELP!!!!! not sure what happened.....

    The error that I keep getting is

    " Unable to complete the loading operation

    Unable to reconnect to the device during a multi-stage load operation."

    and the only option that it gives me is to close the application.
    Not sure what I am doing wrong? Has this happened to anyone else

  13. #13
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    Re: HELP!!!!! not sure what happened.....

    What u need to do is, jus before it gets to that part, insert the battery back into the handset

  14. #14
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    Re: HELP!!!!! not sure what happened.....

    You have to follow the steps of that thread linked above in post #5 exactly, step by step and this should get you through it. Remember, patience is key
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  15. #15
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    Re: HELP!!!!! not sure what happened.....

    Ok thanks everyone for the help. I finally got the BB to work again. What I did was put the battery back in when it was erasing the apps and stuff. Once again thanks and sorry for being such a pain.

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