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First off, If I am having a problem with a BB, and am not sure ... BlackBerry Pearl forum

  1. #16
    Rcbjr's Avatar
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    Re: Help New pearl broken?

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    First off, If I am having a problem with a BB, and am not sure that an Device Software will cure the problem, I would not put a Package from a different Carrier on the device. If you have to return it to the Carrier for exchange, you put yourself at risk if they check the loaded software. They probably won't but if it gets selected for a failure analysis they could and then charge back the warranty exchange to your account.

    I would install the latest version from my carrier.

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  2. #17
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    Re: Help New pearl broken?

    I didnt put any other carriers software on my pearl.......im with sprint and i only used sprint...Id be scared not to....i cant get the os back on the pearl after the wipe...............giving error.....thanks

  3. #18
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    Re: Help New pearl broken?

    What's it doing now. Is there the 3 symbols on the screen?
    ~via BB (wap.pinstack.com)~

  4. #19
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    Re: Help New pearl broken?

    Try this process, How To: ReInstall OS When Computer Won't recognize The Device Is Connected.

    Follow the instructions very carefully and be patient, it's gonna seem like it's taking forever. And it may take more than one try.

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    Re: Help New pearl broken?

    Yes, weve done that and the strange thing is it starts to load the os and then gets stuck at intialization phase...any ideas???

  6. #21
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    Re: Help New pearl broken?

    First off, I've merged the two threads on this problem in order to more efficiently troubleshoot this problem.

    At what point did you reinstall the battery? Try to do it a little earlier in the process or wait a little longer.

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  7. #22
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    Re: Help New pearl broken?

    Hi, first thank you all for your help....Im sorry for the double post everyone....i think i let my blackberry crisis get the best of me.........aahhhhhhhh! Anyway since i cant seem to get past the intialization phase installing the OS(gets hung up everytime...weve tried replacing the battery at the different times re installing over and over again.........still no intialization so i guess theres nothing left to try........You guys have been great...Lesa

  8. #23
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    Re: Help New pearl broken?

    Exactly how long are you waiting during the initialization before declaring failure and starting over?

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  9. #24
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    Re: Help New pearl broken?

    I wait until the intialization stops because it says theres a problem finishing...it just stops intializing. It has the 3 symbols on the screen and code 507....it just wont intialize, it locks....

  10. #25
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    Re: Help New pearl broken?

    Keep trying. Start the OS load, are you getting that far? And if so give it 2 to 3 mins and stick the battery in.
    Don't give up. It might take a few go's.
    ~via BB (wap.pinstack.com)~

  11. #26
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    Re: Help New pearl broken?

    yes we have kept doing that all day 15 times it keeps failing at the end of intialization...thats what the error message says....

  12. #27
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    Re: Help New pearl broken?

    Well, it really could be a hardware problem then. If purchased at a store, take it back for exchange. If online call CS for a mail exchange.

    Rcbjr

  13. #28
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    Re: Help New pearl broken?

    it happened to me yesterday as well.....but i got mine up aand working like a charm......tks....anyone still has issues?

  14. #29
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    Re: Help New pearl broken?

    My computer recognizes my pearl, but for some reason after I have charged it, it won't start up. Nothing appears on the screen. I'm not sure if it's a battery problem, or if it's damaged. I just got it in the mail today from ebay, and obviously it will take time to get a hold of the seller. I just want to know what options I have (if any) and what I can do to make this thing work.

    I tried taking the battery out and putting it back in. When I connect to the computer the red light stays on but still the screen remains blank. There is obviously some power, but I dont know why it's not working properly. I need some serious help and/or tips. Please help!

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